Arun Hariharan is the Founder & CEO of 'The CPI Coach', a company that provides implementation-support, consulting & training in Quality / Business Excellence & Knowledge Management (KM). He is a consulting advisor to companies and government on strategic Quality & KM. He is the author of several books, including CONTINUOUS PERMANENT IMPROVEMENT and THE STRATEGIC KNOWLEDGE MANAGEMENT HANDBOOK (both published by American Society for Quality), and nearly 70 articles on Quality & KM.With 35 years of implementation experience in Business Excellence / Quality & KM, he is an internationally known practitioner & author in these areas.Has helped numerous companies in diverse industries achieve substantial business results & competitive edge through Quality & KM. His forte is to help companies make Excellence a strategic differentiator. Companies where he has led Excellence have achieved organizational transformation to usher a culture of Quality & customer-focus.Former positions held include President-Quality & Knowledge Management at Reliance Capital Ltd. (one of India’s largest financial service groups); Senior Vice President-Quality & KM at Bharti Airtel Ltd. (India’s largest telecom co.); Head of Knowledge Management at RPG Group (large diverse conglomerate) and Senior Consultant at Ernst & Young’s global management consulting.Companies where Arun led Business Excellence have achieved significant direct results in revenue, profits, shareholder-value creation & customer satisfaction from initiatives like Lean Six Sigma & KM; & also won numerous awards & recognitions for results from Excellence.Arun is a sought-after speaker or Chair at Business Excellence and KM events around the world. Six Sigma, KM & Innovation initiatives led by Arun have been documented as case studies by leading business schools.Arun is an MBA & M.S. from the University of Illinois, USA. He is a Certified Corporate Director (certified by Institute of Directors & World Council for Corporate Governance, UK)
The Cpi Coach (Continuous Permanent Improvement)
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Founder & CeoThe Cpi Coach (Continuous Permanent Improvement) Jul 2013 - PresentMumbai, India'The CPI Coach' is a company that provides implementation-support, consulting and training in Business Excellence and related areas. CPI stands for 'Continuous Permanent Improvement'.Services provided include implementation-support, consulting, training, management development programs and corporate directorship.Areas of expertise include :1. Creation and Implementation of Business Excellence strategy2. Business Process Excellence (identifying Business Processes from Customer-perspective, business process-standardization, process-design, mapping and implementation)3. Lean Six Sigma4. Business Excellence Models5. Sustained Innovation Program (‘Process for Innovation’)6. Knowledge Management7. Balanced Scorecard8. Strategy matrix (identification & implementation of business strategy in a focused manner)
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President - Quality & Knowledge ManagementReliance Capital Ltd. Oct 2005 - Jun 2013Mumbai, IndiaLed and provided strategic direction as well as implementation support to all group businesses in Business Excellence. All businesses achieved substantial & sustained business results through BE.
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Senior Vice President - Quality & Knowledge ManagementBharti Airtel Ltd. Apr 2002 - Sep 2005Delhi & Mumbai, IndiaCreated one of India's earliest and most well known success stories in Business Excellence, Six Sigma & Knowledge Management - a case study that not only delivered significant results, but became a case study in Six Sigma and KM.
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General Manager - Group Strategic PlanningRpg Enterprises Dec 1999 - Apr 2002Mumbai, IndiaCreated and led strategic Knowledge Management program for a diverse conglomerate of nearly 20 businesses - with significant business results. Trained & certified assessor for RPG Quality Awards (similar to global Business Excellence models such as Baldridge & EFQM)
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ManagerErnst & Young Management Consulting Jun 1996 - Dec 1999Mumbai IndiaLed Consulting teams & assignments in projects related to Business systems & process, Program Management, Corporate / Strategic Advisory, Balanced Scorecard & performance management. Also responsible for business development & client relationship. Experienced in the firm's globally acclaimed Knowledge Management systems & practices. Clients included AMEX, Haldia Petrochemicals & a large network services integration company.
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Senior ConsultantA.F. Ferguson Management Consulting Dec 1994 - Jul 1996Mumbai, IndiaLed Consulting teams & projects in projects related to Business Processes & Systems. Responsibilities included Project Management, Team leadership & Client Relations. Clients worked for included Hindustan Unilever, Jindal Steel Works, Albright Wilson, etc.
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Financial Analyst And Research AssistantThe University Of Illinois, Usa Mar 1988 - Dec 1994Chicago, UsaThis position was held from 1988 to 1989 and again from 1992 to 1994. Responsibilities included Research and teaching support; Financial analysis/reporting & internal audit; Financial system upgrades.
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Project AccountantMcdermott International, Inc. Jul 1990 - Jul 1992Dubai, UaeResponsibilities included Project accounting; Managing financial system upgrades; User support.
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Management Trainee (Management Accounting)Reliance Industries Ltd. Dec 1989 - Jul 1990Mumbai, IndiaResponsibilities included Project finance; International currency risk-monitoring; Designing linear programming models for financial & what-if analyses.
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TraineeBombay Port Trust Oct 1986 - Mar 1988Mumbai, IndiaAccounting, payroll.
Arun Hariharan Education Details
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University Of Illinois, Usa5.0 / 5.0 -
University Of Illinois, Usa4.5
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University Of BombayFirst Class
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St. Xavier'S High School, Vile Parle, MumbaiHigh School (Class 10), 1982
Frequently Asked Questions about Arun Hariharan
What company does Arun Hariharan work for?
Arun Hariharan works for The Cpi Coach (Continuous Permanent Improvement)
What is Arun Hariharan's role at the current company?
Arun Hariharan's current role is Experienced practitioner and author on Quality, Operational Excellence & Knowledge Management; Founder & CEO - The CPi Coach.
What schools did Arun Hariharan attend?
Arun Hariharan attended University Of Illinois, Usa, University Of Illinois, Usa, University Of Bombay, St. Xavier's High School, Vile Parle, Mumbai.
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