Arun Kumar V Email and Phone Number

Xforia & Klap6 are Sister Companies

Xyant is a staffing firm head quartered at Norman, OK, USA (with three branches in India -Trichy, Chennai & Coimbatore)Job Responsibilities:• Managed full life-cycle recruitment process including: Analysing the role, Developing position descriptions, posting ads, sourcing resumes, reviewing resumes, conducting phone screens and interviews, formatting the resume to submit to the client and extending offers.• Responsible for sourcing, contacting (Phone Calls) and identifying qualified candidates.• Set-up and maintained files, records and databases of candidates.• Recruiting US Citizens, Green Card Holders, EAD, H1B candidates, with different tax terms like (W2 & C2C), having knowledge about 1099.• Maintained decent relationship with H1B vendors by giving proper updates to them.• Worked in all the four US time zones (PST, MST, CST & EST).• Utilized creative sourcing techniques to get good fit candidates for the positions.• Utilized sourcing tools such as Monster, Dice, career builder, Sologig, LinkedIn, Indeed, Referyes, Can create Google string to get resume from Google directly, used some free Job boards and have some vendor list.

Industry: RPO (IT and Non-IT)247Headhunting is a staffing Company (US, UK, Philippines & India - Trichy & Hyderabad). • My role was outsourced recruiter for the US clients (Recruiting Firms).• Worked for US staffing firms like TTS, Paskon, CIO partners, Think-Qual, Veredus, MDI Group,etc• Analyzing requirements given by the US Clients to understand to develop position descriptions. Posting ads in the job portals, sourcing resumes by creating effective string to use in Boolean search, reviewing resumes, conducting phone screens, formatting the resume according to the client’s needs.• Wrote job descriptions, pre-screened and interviewed potential candidates in order to qualify the best quality candidate to present to clients.• Every evening I would send the client a Daily Report in Excel sheet it contains the details of the positions I worked and status of the candidates I contacted.• Also worked as a Backup recruiter/Sourcer in the absence of the employees.• Helped my colleagues in sourcing, recruiting, resume formatting and creating excel reports by extending my shift up to 1- 3 hrs.• Hiring US Citizens, Green Card Holders, EAD, H1B, F1 and OPT candidates under different tax terms like (W2 & C2C). I’ve heard about 1099 but I was not given a chance to work on 1099.

Industry: BPO- Inbound Voice Process (Telecom)First Source is a BPO Company. With a network of 44 delivery centers spread across US, UK, Philippines, India and Sri Lanka.• It is an Inbound Call Center (Vodafone Customer Care).• Responsible for answering the quires of the customers. • Responsible to satisfy customer and maintain good image for the company (Client-Vodafone).• Attended various types of calls like Enquiry, Request, Complaint and feedback. (Oracle - CRM application is used to register all the information)• Educating customer about VAS (value added service), balance deduction, offers, bonus cards, GPRS service etc…• Responding to the customer’s request like activate/deactivate VAS services, bonus cards, etc..• Escalating the issue to the backend support team by taking complaint from the customers, if the customer faces any problem. • Feedbacks are taken, if the customer requested option is not available in the network.• Performance includes, AHT, C-SAT, internal/external Call Auditing, Information Tagging on CRM, Attendance(AL, ULOP, ILOP)• Got various appreciations from various Team Leaders, Quality Analysts and HR.• Tools Used: Windows Infrastructure, MS Word & Excel, Comverse Application, CRM, Avaya etc...

Industry: BPO- Non-Voice Process (Insurance)Aestrosoft is a Data Entry Company in Trichy.• US Medical (Insurance) Billing process it includes Medicare, Medicaid, etc (UB, HCFA, etc.)• Worked in four different roles.(Key, verify, Mismatch & Audit)• I was appreciated by the Client (Lason - Chennai) Trainer and supervisor for giving maximum production support and educating colleagues about the process.• Claims processing involves correct processing of data to from hand written format of doctors, medical bills and many other similarly related procedures. Dealt with various types of claims data entry and processing including that of: • UB data entry• HCFA data entry

Industry: EducationNewton Institute is an Educational Institute. It offers various Education Courses like Hardware, Software, AIEEE, TRB, Banking Exam, Spoken English etc.• Directly reporting to the CEO• Maintaining or Developing the Lab and Institutions Infrastructure, • Scheduling the Faculty and Students class timings according to their convenient.• Taking care of all Lab Properties (System Data, Documents, Software and Hardware properties)• Also involved in software installations.• Replacing the damaged systems with the help of Network technician.• Also involved in various typing / typewriting works like, helping college students projects work, preparing notes for the institution students, preparing question papers for internal exams with the help of lecturers.