Arvind Kaul Email & Phone Number

Indianapolis, In, Us

San Francisco, California, Us

Louisville, Kentucky, Us

US based large healthcare company that markets and administers health insurance. The project is aimed at replacing legacy Contact Center application with Salesforce.com for 20000+ contact center users.Program scope includes Salesforce Service Cloud implementation for retail, group and pharmacy business areas, used Cipher Cloud and Salesforce Shield for data encryption, Informatica Cloud and IBM Data Power for service integrations. My role covers following: Playing key role as Salesforce architect in implementation of Salesforce Service Cloud for 20000+ Call Center users. The implementation includes Case, Account and Contact Management, LiveAgent/ webchat, Policy, Members and Benefits related business features Worked in the program with 8+ Scrum teams engaged in Agile delivery with effective CI/CD, bi weekly sprints and releases cycle Lead a team of 8 Onshore and 20 offshore technical resources Worked closely with domain architects and IT managers for Project estimations and budgeting Part of Design governance team to propose and decide on design options and customization approvals Provided technical plan and design for Case Management Optimization project on Salesforce Service Cloud, throughout its designs and development Ensure that Salesforce development follows Company standards and best practices, with emphasis on reuse, high quality, framework usage, minimizing total cost of ownership over the life of the application, and minimizing customization Provided technical plan and design for Pharmacy app development and Rapidforce delivery to reduce average handling time.

Mumbai, Maharashtra, In

IT professional working in areas of solution design, architecture and project deliveries. IT experience includes working with banking, manufacturing, media, insurance and healthcare customers and key expertize in Salesforce.com project implementation, solution design and architecture.Experience covers all phases of SDLC including requirement analysis, application design, architecture and development. Key member of company’s Salesforce Centre of Excellence (Company CoE & TEG groups).Extensive experience in Salesforce.com implementation with customers in USA and UK geographic locations. Consulting experience includes participation in Salesforce work proposal responses, arranging presentations with solution options and responding to RFPs for Salesforce.com projects.

London, Gb

Vitality, earlier known as PruHealth Insurance is a private medical insurance provider based out of UK with offices in Manchester and Bournemouth cities. Salesforce.com CRM Service cloud module is implemented to meet CRM functionalities of Retention business and Call Center team. MS CRM Sales Cloud is implemented for telesales, telemarketing, Direct and DSF team including cross sales with PruProtect CRM system.

London, Gb

Use Case: Salesfore.com CRM implementation to build third party broker management system in Sales Cloud. I played key role in Salesforce consulting and architecture/design of solution. The delivery was done from offshore team. My role was limited to design, architecture and consulting. I supported this project in parallel with Pruhealth, UK, where I was shared between PruHealth and Aviva during this period.

New York, Ny, Us

AXA Salesforce CRM implementation was done for Wholesale business and Retail distribution channels. Wholesale program was delivered with 120 User licenses whereas Retail implementation of Phase-3 was completed with 7000 user licenses. Project Accomplishments: Replaced Siebel CRM system for retail distribution channel with Salesforce.com CRM Replaced in-house CRM for 3rd party distribution with Salesfore.com CRM  Addressed key data issues and users pain areas around CRM functionalities/ accessibilityHighlights: Business requirement analysis of 3rd Party/ wholesale and Retail distribution channels Design of data interfaces considering data de-dup and cleansing exercises Worked closely with business to understand legacy CRM issues and data challenges Lead the overall solution architecture of Salesforce implementation. This includes consulting (ideation, high level problem solving, examining options); solution design (end to end solution design for all aspects of an application); and expert level support (primarily escalations from support teams). Ensure that Salesforce development follows Company standards and best practices, with emphasis on reuse, high quality, minimizing total cost of ownership over the life of the application, and minimizing customization. Agile Project delivery, planning and execution to complete the implementation in 1.5 years & on-boarding 5500 licensed users (by 3rd Phase) Use of Agile Project Management cloud app (Force.com app)- FIRST (Feature, Iteration, Release, Stream and Team) Worked with multiple teams supporting realtime interface(Data-Power) and ETL(Data Stage)  Mobile and Outlook Integration (Single Sign On)- Using Connect for Outlook and Salesforce for Mobile Apps. Enabled portal Single Sign On to launch Salesforce.com CRM.

Dallas, Tx, Us

SuperMedia is in the business of Print and Internet publishing. The Project is aimed to implement Salesforce CRM for 4500+ user licenses and replace the existing applications of AMDOX and PeopleSoft. This includes reengineering of existing business processes to merge Print and Internet publishing together to streamline the sales process and to build a single selling system for Sales Reps with Contact, Lead, Opportunity Mgmt and Order creation system.Highlights:  Gathered business requirement of sales process and identified critical functional modules for gap analysis. Prepared High level design documents on solution options Developed prototype in Salesforce to showcase the business requirement understanding Performed Object and data mapping of Salesforce and Legacy CRM systems.  Performed various solution options analysis considering company’s IT strategy, long term CRM goal and Costing (Project development cost and CRM subscription/license cost) Analyzed solution options for product configuration and order management Design and developed POC for custom Product configuration module in Salesforce with integration to Order management system Performed CTI adapters analysis, comparison of AVAYA, AMC and iContact followed by POC of AVAYA Adapter with CRM integration. Demo to business users.

Washington Mutual Capital Market uses MISYS Summit as a derivatives solution product. It is being used widely in treasury, capital market and fixed income. The project is to upgrade system from Summit V3.5 to V5.2 Highlights: Performed SUMMIT application upgrade from version V3.5 to V5.2.  Done in-depth analysis of SAL (user security access setup) configuration and developed UNIX Shell scripts to transfer SAL setup from one environment to another using UNIX scripts, PL/SQL and Oracle export/import tool Handled data transformation- Transactional schema to Star (data warehouse) schema. Worked on ETL scheduled jobs to handle incremental data load from transactional database  Created Informatica Workflows, mappings and sessions. Processed and maintained ETL jobs to load data from transaction schema tables. Handled one time and incremental ETL

Arlington, Va, Us

Be, Mechanical

Senior Secondary