Arvind Kumar Email & Phone Number

Gurugram, Haryana, India

Expert Consultation and Support:1) Serve as the primary technical consultant for all elevator and escalator projects across India.2) Provide expert advice on the selection, installation, maintenance, and troubleshooting of elevators and escalators.3) Ensure compliance with national and international safety standards and regulations.Project Management:1) Oversee and manage elevator and escalator installations in residential, commercial, and mixed-use… Show more Expert Consultation and Support:1) Serve as the primary technical consultant for all elevator and escalator projects across India.2) Provide expert advice on the selection, installation, maintenance, and troubleshooting of elevators and escalators.3) Ensure compliance with national and international safety standards and regulations.Project Management:1) Oversee and manage elevator and escalator installations in residential, commercial, and mixed-use developments.2) Coordinate with architects, engineers, contractors, and vendors to ensure seamless project execution.3) Conduct regular site visits to monitor progress and quality of installations.Quality Assurance and Compliance:1) Implement and enforce stringent quality control measures to ensure high standards of performance and safety.2) Develop and update standard operating procedures (SOPs) for installation and maintenance activities.Conduct periodic audits and inspections to ensure ongoing compliance with safety regulations and company standards.Training and Development:1) Design and conduct training programs for technical staff on elevator and escalator operations, safety protocols, and emergency procedures.2) Stay updated with the latest industry trends and advancements to provide ongoing education and development opportunities for the team.Customer Service and Support:1) Address and resolve any technical issues or concerns raised by clients regarding elevators and escalators.2) Provide post-installation support and maintenance to ensure customer satisfaction and system reliability.Documentation and Reporting:1) Maintain comprehensive records of all elevator and escalator installations, maintenance activities, and technical issues.2) Prepare detailed reports and presentations for senior management on project status, technical challenges, and performance metrics. Show less

Gurugram, Haryana, India

• Worked as Senior Manager – Technical (Elevators and Escalators) for DLF Account – PAN India.• Surprise / planned audit of elevators and escalators within the DLF buildings.• Extending the technical support and guidance to OEM teams by sharing the experience & knowledge.• Weekly meetings with Management team of OEMs (Kone, TKE, Otis, Schindler, Toshiba) to review the current status and health of the equipment installed at DLF buildings PAN India.• Gives expert advisory to the… Show more • Worked as Senior Manager – Technical (Elevators and Escalators) for DLF Account – PAN India.• Surprise / planned audit of elevators and escalators within the DLF buildings.• Extending the technical support and guidance to OEM teams by sharing the experience & knowledge.• Weekly meetings with Management team of OEMs (Kone, TKE, Otis, Schindler, Toshiba) to review the current status and health of the equipment installed at DLF buildings PAN India.• Gives expert advisory to the DLF for any sort of technical matters related to the elevators and escalators.• Responsible to ensure the highest standards of safety and quality parameters in elevators and escalators.• Organizing the elevator and escalators awareness sessions to the end users.• Organizing the elevator and escalator maintenance awareness session to the building maintenance teams.• Reviewing of AMC documents on behalf of DLF before sending it for final sign off.• Monitoring of call-backs and entrapments and preparing the record and report on monthly basis. Show less

Noida, Uttar Pradesh, India

• Provided best-in-class services to the customer.• Responsible for customer excellence within assigned area.• Handled portfolio of 843 units and a group of Team Leaders, Sr. Engineers and Engineers, Repair Technicians and team of Sub-contractors.• Close monitoring, report generation and submission of entire service operations (through SAP).• Target-oriented repair sales and Mod-T sales business through Shape Sales tool.• Monitoring of elevator performance by RMP through… Show more • Provided best-in-class services to the customer.• Responsible for customer excellence within assigned area.• Handled portfolio of 843 units and a group of Team Leaders, Sr. Engineers and Engineers, Repair Technicians and team of Sub-contractors.• Close monitoring, report generation and submission of entire service operations (through SAP).• Target-oriented repair sales and Mod-T sales business through Shape Sales tool.• Monitoring of elevator performance by RMP through IoEE.• Maintained company standards of Safety and Quality on the field.• Ensured implementation of SOPs and policies on field.• Responsible for people development within team.• Monitoring and responsible for AR collection within assigned Area.• Responsible for timely renewal of AMCs within assigned area.• Monitoring and control of material consumption. • Monthly / annual target of Safety walks, Service Quality walks, Surprise audits of the sites.• Routine visits on important customer's sites to maintain healthy relationship for future business. Show less

Doha, Qatar

• Responsible for all maintenance operations activities including maintenance, repairing, modernization, repair sales and mod sales.• Responsible to achieve Repair Sales and Mod sales target. • Responsible for health & welfare of all maintenance employees.• Ensuring safety performance of all maintenance team including company employees as well as contractual employees.• Giving technical support to field team.• Routine visits on important customer's sites to maintain healthy… Show more • Responsible for all maintenance operations activities including maintenance, repairing, modernization, repair sales and mod sales.• Responsible to achieve Repair Sales and Mod sales target. • Responsible for health & welfare of all maintenance employees.• Ensuring safety performance of all maintenance team including company employees as well as contractual employees.• Giving technical support to field team.• Routine visits on important customer's sites to maintain healthy relationship for future business.• Cross verification of Service field employee's monthly expenses and conveyance reports, time sheets. Show less

Gurgram Haryana

• Worked as Senior Technical Manager for DLF Buildings.• Responsible for inspections of elevators and escalators at time of transition of new building.• Surprise / planned audit of elevators and escalators within DLF buildings.• Extending technical support to OEM teams by sharing experience & knowledge.• Gives expert advisory to the client (DLF) for any sort of technical matter related to elevators and escalators.• Gives support to building management teams to maintain high… Show more • Worked as Senior Technical Manager for DLF Buildings.• Responsible for inspections of elevators and escalators at time of transition of new building.• Surprise / planned audit of elevators and escalators within DLF buildings.• Extending technical support to OEM teams by sharing experience & knowledge.• Gives expert advisory to the client (DLF) for any sort of technical matter related to elevators and escalators.• Gives support to building management teams to maintain high standards of quality and safety in elevators & escalators.• Arrange general awareness for proper & safe use of elevators and escalators among users and building maintenance teams. Show less

Noida Area, India

• Handled position of Branch Service Head - Noida Branch.• Responsible for all service sales as well as operations within the branch portfolio • Close monitoring (by using VIEW software) of all service operations & service sales activities.• Responsible to achieve EBIT target of Service Department.• Responsible for collections to clear the AR (Accounts Receivables) and to control the DSO.• Responsible for AMC renewal Repair Sales target.• Routine visits on important… Show more • Handled position of Branch Service Head - Noida Branch.• Responsible for all service sales as well as operations within the branch portfolio • Close monitoring (by using VIEW software) of all service operations & service sales activities.• Responsible to achieve EBIT target of Service Department.• Responsible for collections to clear the AR (Accounts Receivables) and to control the DSO.• Responsible for AMC renewal Repair Sales target.• Routine visits on important customer's sites to maintain the healthy relationship for future business.• Responsible for organizing & imparting technical and safety trainings at Branch level. • Surprise audits (Quality & Safety) of the site/units in Branch service portfolio.• Cross verification of Service field employees' monthly expenses and conveyance reports.• Responsible for the documentation as per the OHSAS requirements. Show less

Noida, Uttar Pradesh, India

• Worked as Team Leader and handled a team of Engineers and Senior Engineers.• Responsible for 100% completion of preventive maintenance within assigned route.• Responsible for inspection of new installed units before taking over of unit from NI deptt. to Service.• Responsible for achieving of repair order target, set by company.• Organizing rescue trainings and other safety training workshops at customer sites.• Critical faults finding reported by route… Show more • Worked as Team Leader and handled a team of Engineers and Senior Engineers.• Responsible for 100% completion of preventive maintenance within assigned route.• Responsible for inspection of new installed units before taking over of unit from NI deptt. to Service.• Responsible for achieving of repair order target, set by company.• Organizing rescue trainings and other safety training workshops at customer sites.• Critical faults finding reported by route engineer.• Co-ordination with AMC sales dept. for timely AMC renewals on route.• Cross verification of sub-contractor's service/ house-keeping bills Show less

Noida, Uttar Pradesh, India

• Responsible for a route of approx. 100 units.• Responsible for breakdown, preventive maintenance and repair within the route• Responsible for repair order revenue.• Extended the support to sales team for timely AMC renewal.• Extended support to get the collections from customers within assigned portfolio.• Extended technical support to other team members in complex breakdowns or customer escalations.• Responsible for customer excellence within assigned portfolio

Noida, Uttar Pradesh, India

• Responsible for a route of approx. 80 units.• Responsible for breakdown, preventive maintenance and repair within the route• Responsible for repair order revenue.• Extended support to sales team for timely AMC renewal.• Extended support to get collections from customers within assigned portfolio.• Responsible for customer excellence within assigned portfolio.

Delhi, India

• Responsible for breakdown of all elevators and escalators within the assigned route.

Master Of Business Administration - Mba, Business Administration And Management, General

Persuing

Diploma, Mechanical Engineering

High School