Arvind Kumar Email & Phone Number

Mumbai, Maharashtra, India

Netscout(Tektronix) Truecall+GSR(Geo Soft RAN) Application deployment & support for JIO-India ,Mobitel-SriLanka customers

Noida, Uttar Pradesh, India

Worked on service delivery platform-for Airtel Africa project

Gurugram, Haryana, India

• Managing the trouble ticket queue, proactively responding to monitoring alerts, executing change controls, routine maintenance, shell scripting, performance monitoring using tools like Nagios tuning, and system diagnostics.• Performing Application & Platform deployment. Project Handover, Client co-ordination.• Responsible for managing operation, infrastructure and monitoring team for all Live Service/ Managing Live Service to ensure 24x7 support.• Manage and support instances on Linux platforms in production environments including troubleshooting, installation, Configuration.• Close monitoring of all the SDP services and ensuring defect free support to client and ensuring the services uptime as per the services license agreements (SLA)• Writing MySQL queries for logs and information• Analyzing the frequent issues/requests and streamline the process for timely issue resolution/request fulfillment.• Adding Disks and creating/Extended file system using LVM• Deploying the application like EAR/WAR file on the application servers.• Monitoring & troubleshooting with performance related issues.• Ensuring alert effectiveness and closure of tickets/alerts.• Plan & implement housekeeping activities , path deployment , RAM/CPU up gradation. Analysis of problem and work on RCA, managing SLA.

Gurugram, Haryana, India

• Configuring/Creating Menu files/Short codes for various USSD applications/Short code and testing with Uninor circle team to make them live.• Co-ordination with HLR team for USSD short configuration and making them live.• Creating campaigns on USSD Push and generate the KPI data.• Monitor traffic on USSD servers and report analysis.• Helping third party vendors for onboarding to USSD gateway over SMPP protocol.• Handle all Customer Queries / Complaints / new requirements and endure timely closure.• Escalating serious/consistent problems to development /management for longer term resolution and fix. • Monitoring service Interruption alerts and troubleshooting them as per SLA.• Handling LIVE/production issues, deployments on every new release/Application Support and Maintenance• Understanding customer requirement for any configuration change required in the system• Performing routine Health Check of all the systems to ensure smooth operation of VAS services.• Monitoring system alarm on regular basis and taking appropriate action based upon on the severity

Meerut, Uttar Pradesh, India

Installing and Configuring Linux based Physical and VMware based Virtual servers.• Testing and maintenance of the CRBT & Full Track products before and after the launch.• Applying releases of different applications on daily basis.• Coordination with the VAS Managers for revenue enhancement, churn and retention strategies.• Responsible to maintain daily health Checklists of Servers and create Monthly CDR reports through MS-excel.• Taking Backup of all servers database on daily basis & also monitoring all servers CPU, Memory usage and temperature also.• Mounting new Servers in Rack and then installing required OS (Linux/Windows) along with configuring Hardware/Software RAID as per requirement.• Monitoring and managing database schemas/tables by using MySQL queries and Managing Servers Remotely Using ILO/RSA

•Launching and Monitoring Services•Scheduling and managing services•Providing first level support to the client and escalating the problem to second level if required•Interaction with Clients and team for delivery of services•Handling 1st level of escalation - Application, IT and Database•Daily Weekly/Monthly MIS•Interaction with client•Query / Problem resolution•Co-ordination with various internal teams (Technical, Content, Marketing)