Arvind Kumar Email & Phone Number

Mumbai, Maharashtra, India

Netscout(Tektronix) Truecall+GSR(Geo Soft RAN) Application deployment & support for JIO-India,Mobitel-SriLanka customers

Noida, Uttar Pradesh, India

Worked on service delivery platform-for Airtel Africa project

Gurugram, Haryana, India

• Managing the trouble ticket queue, proactively responding to monitoring alerts, executing change controls, routine maintenance, shell scripting, performance monitoring using tools like Nagios tuning, and system.
• Performing Application & Platform deployment. Project Handover, Client co-ordination.
• Responsible for managing operation, infrastructure and monitoring team for all Live Service/ Managing Live Service to ensure 24x7 support.
• Manage and support instances on Linux platforms in production environments including troubleshooting, installation, Configuration.
• Close monitoring of all the SDP services and ensuring defect free support to client and ensuring the services uptime as per the services license agreements (SLA)
• Writing MySQL queries for logs and information

Gurugram, Haryana, India

• Configuring/Creating Menu files/Short codes for various USSD applications/Short code and testing with Uninor circle team to make them live.
• Co-ordination with HLR team for USSD short configuration and making them live.
• Creating campaigns on USSD Push and generate the KPI data.
• Monitor traffic on USSD servers and report analysis.
• Helping third party vendors for onboarding to USSD gateway over SMPP protocol.
• Handle all Customer Queries / Complaints / new requirements and endure timely closure.

Meerut, Uttar Pradesh, India

• Installing and Configuring Linux based Physical and VMware based Virtual servers.
• Testing and maintenance of the CRBT & Full Track products before and after the launch.
• Applying releases of different applications on daily basis.
• Coordination with the VAS Managers for revenue enhancement, churn and retention strategies.
• Responsible to maintain daily health Checklists of Servers and create Monthly CDR reports through MS-excel.
• Taking Backup of all servers database on daily basis & also monitoring all servers CPU, Memory usage and temperature also.

• Launching and Monitoring Services
• Scheduling and managing services
• Providing first level support to the client and escalating the problem to second level if required
• Interaction with Clients and team for delivery of services
• Handling 1st level of escalation - Application, IT and Database
• Daily Weekly/Monthly MIS