Quality focused IT professional with over 15 Years of experience in Service Delivery, Agile Project Management, IT Infrastructure, DC/DR Implementation (On-Premise & Cloud), O&M\AMC, Cybersecurity, IT Audit & Policy Compliance. Skilled in concurrently managing diverse projects & key accounts across Govt. & Private sectors and delivering within scope, schedule, and budget. Proficient in Adaptability, Quality Assurance, Stakeholder management, Risk Mitigation, Escalation handling, People Management, Continuous Service Improvements, Value co-creation & customer delight.Managing the entire IT Infrastructure & Services (DC, NOC, SOC & Applications) for PFC and its subsidiaries, including the PFC Head Office, Regional Offices at Mumbai & Chennai & PFC Consulting Ltd in a 24x7x365 work environment.• Managing Technologies such as NGFW Palo Alto, IDS (Intrusion Detection System), IPS (Intrusion Prevention System), Distributed denial-of-service (DDoS), MDR, RSA MFA, TrendMicro Antivirus, TM IMSVA (Email Security), Sophos XG 430 (Proxy Server & Content Filtering), Array Load Balancer, Core Switch, WLC, Microsoft Exchange Server, HP 3PAR Storage, Tape Library, ERP, Virtualization (Hyper-V & VMware), OEL, Active Directory, DNS, IIS, Oracle/SQL Database & Java/dot.NET, Motadata AIOps NMS.• Conduct Disaster Recovery (DR) drills where DC on-premises & DR on Cloud.• Ensuring alignment with IT security policies and compliance standards from PFC and statutory bodies such as RBI, MeitY, and CERT-In.• Actively participate in Information Security Audits, VAPT & Preventive Maintenance• Led Operations for Server and VM Instance creation, upgrades, Patch management, Syslog monitoring, OS hardening, Event Log Reviews and backup management.• Approve Standard Operating Procedures (SOPs).• Review IT policies related to access control, cybersecurity, business continuity, incident & change management.• Member of the Change Advisory Board (CAB).• Break down Silos and creating a unified vision of team collaboration.• KRAs finalization and tasks delegation wisely, Training & team motivation, Attrition handling.• Reviewed dashboards and reports with clients, identifying and addressing any performance gaps to ensure alignment with project objectives.• Ensure that deadlines & SLAs are met.