Aaron Campbell Email & Phone Number

Minneapolis, MN, US

• Successfully manages a portfolio of 18-25 strategic accounts totaling 3.68M in ARR.
• Owns complete customer relationship for Upland PPM and ITFM products to ensure highest levels of client satisfaction.
• Collaborates effectively with internal teams and stakeholders in Sales, Product, Professional Services, and Upland leadership to evolve processes and deliver results to customers.
• Identifies risk and executes mitigation plans to lower and/or eliminate risk that could impact customer commercials or initiatives.
• Mentors colleagues and shares skills and experiences to develop growth of junior team members.

• Managed all aspects of client relationships for Enterprise CX customers maintaining a portfolio of $4,000,000.
• Oversaw and executed contract renewals, budget tracking, program management, and customer success management for cross-channel marketing orchestration.
• Managed an internal services team of 5-10 resources including: Campaign Services, Creative, Tech. Services, and Data Services to deliver world-class client success stories.
• Partnered with other sales leaders to ensure all client expectations are met or exceeded to grow client renewals in both Services and SAAS licenses.
• Led Account Management team in development of new product rollouts and continuous improvement initiatives.
• Mentored Account Management team and assisted with onboarding new hires and junior colleagues.

• Responsible for managing the full project life cycle on multiple, concurrent projects.
• Responsible for scoping, planning, executing, and monitoring all projects to keep client initiatives on schedule and to budget.
• Led onsite and virtual client meetings for all consultative efforts including project status meetings and strategic partnership meetings.

• Managed 40+ of Cision's largest accounts, leading client project implementation and overseeing all Cision deliverables for a client portfolio of $5 million+.
• Primary liaison between client and Cision internal departments (i.e., contract administration, accounting, product management, and sales) to ensure all services are delivered accurately and meet deadlines according to.
• Led all onsite and digital meetings that entailed strategic client initiatives, onboarding, training, and consultation for Cision's SAAS platform and all third-party vendors.

Greater Chicago Area

• Managed relationship and was point of contact and liaison for 60 clients with values over $20K in ARR
• Served as primary point of contact for new business, facilitating initial account setup and ensuring client satisfaction rate of 90% or above.
• Helped create internal positions by identifying ways to streamline workload and improve upon departmental processes.

Greater Chicago Area

• Consulted with clients to develop and implement public relation strategies by providing strategic and general support in addition to ensuring highest levels of client satisfaction.

Chicago, Illinois, United States

• Worked in-house at Citadel, managed all aspects of digital print department. Excelled at all aspects of customer service and built strong rapport with client.

• Made 25-50 cold calls per day to local businesses to generate advertising sales in various print publications.
• Consulted with clients and developed marketing strategies to effectively reach key markets.
• Provided creative direction and designed various print advertising for clients.

• Conducted market research on Minneapolis advertising agencies and their clients to determine plan of attack for sales team.

Bachelor Of Arts, Communications

Bachelor Of Science, Advertising