• Coordinate over 1,500 new clients into LifeSpan Medicine from education and orientation to booking and follow-up.• First point of contact for customer questions and assist with customer implementations.• Obtain new client paperwork, including past medical records, in a timely fashion and efficiently and accurately filing into the system.• Oversee projects for the new client department.• Work collaboratively with various internal departments to coordinate all client care prior to their initial appointment.• Cultivate relationships and provide excellent customer service to over 1,500 new and current clients.• Troubleshoot & reversed 15% of cancelled client bookings with timely intervention strategies.• Generate materials and reporting used to deliver insights on new client scheduling.• Answer emails, texts and respond to urgent client questions on weekends and after hours.• Use company CRM to track client interactions and scheduling requests.

• Work with clients online to help set and achieve goals related to nutrition and exercise• Write customized exercise training programs for the client based off of their experience and goals• Write customized nutritional programs for clients tailored to their eating preferences and goals• Weekly check ins with clients and updated programs • Supplement and lab work recommendations to work with their doctor on pertaining to their nutrition and fitness

• Managed the season ticket service team and various projects and events.• Provided clerical/administrative support to the Sr. Manager Ticket Services and the service team.• Wrote and managed the dissemination of the weekly Season Ticket Member bulletins.• Managed the Season Ticket Member debt process and assisted with reconciliation.• Responsible for the service team reporting including debt and Season Ticket Member attendance.• Oversaw weekly projects for the service team such as game relocations, Stadium Club dinner reservations and quarterly touchpoint campaigns.• Assisted with coordination and planning of Season Ticket Member special events including non-renewed events, annual Season Ticket Member event, and premium events.• Fostered relationships with the Premium Champions Lounge Fieldside Season Ticket Member accounts to ensure a high renewal rate.• Established and maintained operating schedules/calendars to provide effective coverage for key areas and achieve objectives.• Enhanced group productivity 50% by developing and implementing new strategies.• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

• Oversaw and managed relationships with over 500 Galaxy Season Ticket Member accounts including all Premium Champions Lounge Fieldside Season Ticket Members accounts.• Maximized season ticket renewal percentages by over 80% in providing outstanding customer service, developing personal and long- term relationships with clients, and proactively overcoming objections and challenges that may hinder the likelihood of renewing.• Conducted systematic and meaningful contact through a structured touchpoint campaign including outbound calls, out-of-office face-to-face appointments, personalized letters, game day seat visits, customized e-mails, prompt responses to inbound calls, and other special team-related events.• Proactively generated new revenue through each Season Ticket Member via ticket add-ons, up selling, cross selling, and generating referrals.

• Worked in the Ticket Office Lobby providing outstanding customer service to Season Ticket Holders helping them with extensive problem resolution, ticket exchange, add-on requests, financial billing and other ticketing and team-related questions.• Assisted with day-to-day ticketing operations for Season Ticket Holders including invoices, updating the CRM system to track and report progress of relationships with Season Ticket Holders, new season sales, and outbound calls relating to renewals and payments.• Assisted all Account Specialists with Season Ticket Holder needs, issues or requests at the Season Ticket Holder lounge inside the ballpark.• Helped to implement and execute all amenities, benefits, and events for Season Ticket Holders.• Maintained positive client relationships as well as assisted in fulfilling any client requests.

• Assisted with the creation of sponsorship contracts for Stephen Strasburg 5K.• Reached out to various non-profit organizations to promote and market the event.• Planned and organized the registration process for the event.• Ran reports for sign-ups during registration.• Contributed input toward advertisements targeting specific users or promotions.

• Assisted with the fulfillment of all donation requests.• Sorted, filed, updated and maintained the department database.• Screened and responded to phone calls and e-mails.• Managed the tracking and safeguarding of autographed and promotional items.• Ran events/activities in the community.• Assisted with all community relations events on gamedays.

Lunch server; hostess; expediterProvided catering services

Supervised a group of 10 or more children in day camp activities.Successfully worked with other counselors to combine our skills and use teamwork to achieve the goals of the camp. Planned daily activities and prepared future schedules for the campers activities.

Helped to coordinate and run after school activites for kids in grades Kindergarten-5th grade at Toler Elementary school. Supervised the children while they played outdoor activities and assisted them with completing any homework assignments.