Aleksandr Serov Email & Phone Number

Санкт-Петербург, Россия

– Identified risks to project timelines; – Documented and tracked engineering team tasks, bugs, and stories;– Performed administrative duties, such as: setting up meetings and drawing estimates;– Developed decks, status reports, roadmaps in order to document and express needs, issues, and top priority releases;– Monitored projects on a regular basis, evaluating progress and quality while managing issue resolution process to ensure corrective actions were taken;– Maintained… Show more – Identified risks to project timelines; – Documented and tracked engineering team tasks, bugs, and stories;– Performed administrative duties, such as: setting up meetings and drawing estimates;– Developed decks, status reports, roadmaps in order to document and express needs, issues, and top priority releases;– Monitored projects on a regular basis, evaluating progress and quality while managing issue resolution process to ensure corrective actions were taken;– Maintained the quality of all project document/data to assure the integrity of the project; ⁃ Fostered the environment of successful delivery and continuous improvement.Achievments:– created and successfully implemented the full chain maintenance service with following designation as company’s new department; – reduced project costs over 25% by implementing cost-effective strategies;– imposed a resource management system, thereby decreasing allocation time by 60% and decresed cases of out of stocks by 85%. Show less

Russian Federation

- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.- Assessed workloads to meet seasonal fluctuation needs.- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.- Positioned as go-to person for up to 15 staff members, troubleshooting complex administrative and training issues promptly.- Implemented new working processes which delivered continued… Show more - Established open and professional relationships with team members which helped resolve issues and conflicts quickly.- Assessed workloads to meet seasonal fluctuation needs.- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.- Positioned as go-to person for up to 15 staff members, troubleshooting complex administrative and training issues promptly.- Implemented new working processes which delivered continued improvements.- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. Show less

St Petersburg City, Russia

- Helped customers have the best experience possible with Yandex.Drive working in email support;- Solved complex problems working with other teams;- Led and mentored a team of 5-10 supports;- Assured productivity and quality metrics are being met;- Provided a stellar customer experience: use data/feedback from customers, understand their pain points and implement workflow optimisations.

Бакалавр, Зарубежное Регионоведение

Product Management