In my most recent role, I grew and maintained organizational funding by cultivating and strengthening key potential and existing funder relationships through coordinated outreach and engagement efforts including the ideation and generation of newsletters, reports, stories and digital media. I was able to secure additional funding by through grant and scholarship application composition. I also instructed curriculum for Spoken English and Critical Dialogue classes; expanded Critical dialogue curriculum. My proudest achievements include: ● Significantly boosting instructor/student support and issue identification efforts by developing comprehensive Management Information System (MIS) for optimized student data reporting and management. ● Reducing data collation and input time from 20 hours to 2 hours per month.● Raising funding in the amount of $125K for 2019 - 2021 through creation of compelling storytelling and video content.● Slashing teacher tardiness by a school-wide average of 2 working hours per day by implementing successful biometric timekeeping initiatives.● Boosting overall workforce morale and consistently motivated team by creating a supportive career growth environment, encouraging an improved work/life balance and consistently practicing honest and uplifting communications inside and outside of the classroom.

While serving in this capacity, I empowered individual, team and organizational goal alignment and achievement by establishing and supporting transformative and ethical work culture. I worked to augment sales conversion and average order values by 15% by refining call flow process. I also improved workforce sales, communication, stakeholder engagement, leadership, motivation and issue resolution capacities by spearheading e-learning platform project and leading curriculum design and development efforts. My most notable contributions include:● Generating a 20% cost reduction and a 40% productivity increase by coordinating and reorganizing weekly shift assignments; reduced sick days and increased breaks.● Raising sales by 15% by conducting training in upselling and scripting calls.

In this role, I amplified positive customer experiences by developing training programme for enhanced customer relationship management skills and sales skills. A key contribution of mine was ameliorating staff communication, leadership and presentation skills by developing and leading training programs.

As Business Development Manager, I boosted productivity and revenue by 20% in six months’ time by managing 20-member Reef Mall Outlet retail staff. I also introduced new client engagement practices and maintained skills proficiency through development of monthly training sessions. A major success I had was establishing an avenue for career development through introduction of mentor program for new staff.