Ashanti Wilson Email & Phone Number

Miramar, Florida, United States

Miramar, Florida, United States

As part of my daily tasks, I handle incoming and outgoing phone calls, emails, and faxes, along with processing mail and managing electronic medical records. I am expected to respond to inquiries from members and providers promptly, courteously, and following organizational policies and procedures. I also document all communication in call tracking systems. I work closely with both members and providers to ensure effective customer service and issue resolution. I may also need to arrange… Show more As part of my daily tasks, I handle incoming and outgoing phone calls, emails, and faxes, along with processing mail and managing electronic medical records. I am expected to respond to inquiries from members and providers promptly, courteously, and following organizational policies and procedures. I also document all communication in call tracking systems. I work closely with both members and providers to ensure effective customer service and issue resolution. I may also need to arrange interpretation services, assist with Primary Care Provider (PCP) assignments, and outreach to members regarding benefits and eligibility requirements. Finally, I coordinate the mailing of member materials as needed. Show less

Hallandale Beach, Florida, United States

In my previous role, I applied coaching techniques and tools to support managers and team members in improving performance. I also implemented new quality assurance and customer service standards, established and tracked quality department goals and objectives, and determined quality department standards, practices, and procedures. Additionally, I monitored staff organization and suggested improvements to daily functionality, evaluated interactions between associates and customers to assess… Show more In my previous role, I applied coaching techniques and tools to support managers and team members in improving performance. I also implemented new quality assurance and customer service standards, established and tracked quality department goals and objectives, and determined quality department standards, practices, and procedures. Additionally, I monitored staff organization and suggested improvements to daily functionality, evaluated interactions between associates and customers to assess personnel performance, and implemented strategies for customer satisfaction improvement. I scheduled and chaired quality review meetings to review the effectiveness of performance, mitigate risk, improve throughput, and achieve customer satisfaction. To assure consistent quality of production, I implemented and enforced automated practice systems. I actively listened to customers' requests, confirmed full understanding before addressing concerns, and maintained Business Manuals and Agent resources Pages. I also provided 1/1 sessions with agents to improve low performers. Show less

Associate Of Arts - Aa, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Attending