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@alteryx.com
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Ash Billanes is listed as Sr Support Engineer at Alteryx, a with 1618 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at alteryx.com and a matched LinkedIn profile for Ash Billanes.
Ash Billanes previously worked as Support Engineer at Alteryx and Level 3 Software Support Engineer at Hcl Technologies. Ash Billanes holds Bachelor Of Science In Computer Engineering, Computer Software Engineering from Colegio San Agustin-Bacolod.
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AeroLeads found 1 current-domain work email signal for Ash Billanes. Compare company email patterns before reaching out.
A seasoned IT Professional with 7+ years of experience in Support Engineering. With experience in supporting various technologies surrounding enterprise server / client environments, networking, Active Directory, Cloud (SaaS), database (cloud and on-premise), Sharepoint, No-code/Low-code software development and analytics.
Listed skills include Photoshop, Data Analysis, Ibm Notes Traveler, Vb 6, and 5 others.
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Skills and responsibilities on top of a regular Support Engineer role:• Serves as a Point-of-Contact for complex and advanced troubleshooting.• Hosting internal stand-up meetings.• Promoting close collaboration within EMEA and colleagues from North America and APAC regions.• Promoting SWARMing / Brainstorming sessions.• Quality Assurance and Testing for beta product releases.
• Review, document, troubleshoot, and resolve the customer's Alteryx technical questions for the entire platform.• Delivered an exceptionally high level of professionalism and support to each customer, upholding the company's commitment to service.• Installing and binding SSL/TLS Certificates.• Configuring SAML Authentication using OKTA, Microsoft Azure (now Entra ID), PingOne and etc.• Hands-on experience with Google Big Query, Salesforce, ADLS,SharePoint, Tableau, S3, EC2 etc.• Experience with SQL Server, Redshift, Hadoop, MongoDB, Hive.• Solid knowledge and troubleshooting of network and firewall issues.
- Managed and resolved support tickets based on priority and business impact escalated by Level 2 Support within the agreed Service Level Agreement (SLA).- Collaborated with different technical teams worldwide for troubleshooting and knowledge transfers.- Performed manual testing of reported issues to reduce the turn-around time in troubleshooting.- Built code fixes / patches for customers and user support in line with the Service Level Agreement.
- Managed and resolved support tickets based on priority and business impact and escalate to the next level of support, if needed, within the agreed Service Level Agreement (SLA).- Supported internal users and external users for on-premises, hybrid and cloud Software as a Service environments.- Supported server deployments, database configurations and maintenance activities for Windows Server and Linux server environments.- Collaborated with other technical teams for knowledge transfers of issues that may affect other product families.
- Managed and resolved support tickets based on priority and business impact and escalate to the next level of support, if needed, within the agreed Service Level Agreement (SLA).- Performed testing, maintenance and troubleshooting of bespoke applications (Java, C#.NET and Javascript) and infrastructures.- Performed troubleshooting of technical issues in a Windows Server environment.- Performed configuration and maintenance of system integration software and data synchronisation of bespoke software applications with SAP and Oracle databases.
Application Development Support- Managed and resolved support tickets based on priority and business impact and escalate to the next level of support, if needed, within the agreed Service Level Agreement (SLA).- Identified, documented and reported issues within bespoke software applications.- Performed manual testing of reported issues.- Supported applications running Java, Javascript, Xpages, Lotus Script and Formula language.Enterprise Server Support- Ran tests for bug fixes and enhancements to be released to the supported application suite.- Managed and resolved support tickets based on priority and business impact and escalate to the next level of support, if needed, within the agreed Service Level Agreement (SLA).- Identified, documented and reported issues within bespoke software applications.- Performed manual testing of reported issues.- Provided support for issues and enquiries related to database configurations (NoSQL, IBM DB2 and MS SQL), disaster recovery (DR), load-balancers, IP sprayer, firewalls, Mobile Device Management software (MDM) and complex server setups.- Performed analysis of the design and configuration of server infrastructures.- Authored technical documentations for reported issues within the scope of specialisation.- Collaborated with other technical teams for knowledge transfers of issues that may affect other product families.
- Managed and resolve customer's order related enquiries and issues ranging from delivery issues, payment related issues and product availability within the agreed Service Level Agreement (SLA).- Maintained excellent customer service and de-escalate issues whenever possible.- Provided guidance for new and existing services to customers. - Escalated website technical issues and concerns to the appropriate team.
Other employees you can reach at alteryx.com. View company contacts for 1618 employees →
Juan Estevez
Colleague at AlteryxPartido De Hurlingham, Buenos Aires Province, Argentina
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Benjamin Saal
Colleague at AlteryxParis, Île-De-France, France
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Monique Barbour
Colleague at AlteryxGlen Allen, Virginia, United States
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Tiffany Witwer, P.E.
Colleague at AlteryxRaleigh-Durham-Chapel Hill Area, United States
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Kim Pham
Colleague at AlteryxSan Diego, California, United States
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Christopher Mancuso
Colleague at AlteryxUnion City, New Jersey, United States
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Jennifer Ann Haralson
Colleague at AlteryxFort Collins, Colorado, United States
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Tim Heavey
Colleague at AlteryxGreater Chicago Area, United States
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Amy Nickolay
Colleague at AlteryxNew York, United States
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Mary Vaglia
Colleague at AlteryxOrlando, Florida, United States
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Activities and Societies: CEOSSAUsed Aforge.NET Computer Vision libraries for our thesis project via C#.net. Also, used Open CV (Computer.
Designed a robotic arm that is able to pick-up an item and relocate it on a specific location within the controlled environment..
Quick answers generated from the profile data available on this page.
Ash Billanes works for Alteryx.
Ash Billanes is listed as Sr Support Engineer at Alteryx.
AeroLeads has found 1 work email signal at @alteryx.com for Ash Billanes at Alteryx.
Ash Billanes is based in London, England, United Kingdom while working with Alteryx.
Ash Billanes has worked for Alteryx, Hcl Technologies, Ibm, and Convergys.
Ash Billanes's colleagues at Alteryx include Juan Estevez, Benjamin Saal, Monique Barbour, Tiffany Witwer, P.E., and Kim Pham.
You can use AeroLeads to view verified contact signals for Ash Billanes at Alteryx, including work email, phone, and LinkedIn data when available.
Ash Billanes holds Bachelor Of Science In Computer Engineering, Computer Software Engineering from Colegio San Agustin-Bacolod.
Ash Billanes is listed with skills including Photoshop, Data Analysis, Ibm Notes Traveler, Vb 6, Business Analysis, C#.Net, Lotus Domino Administration, and Vb.Net.
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