Ashfaq A. Email & Phone Number

Chennai, TN, IN

Heading devOps and Network and security business Support Operations for MSP AccountsDelivering End to End Network Automations of ADC and Firewalls.Certificate lifecycle Management,DC Automation Management.Leading Devops,Automation, Network and security Support operations of multi accounts in delivering ease of work through Automation.Building new.

India

- Manage a team of Network Security Engineers, monitoring and ensuring support is consistently delivered within service level agreements to Sophos customers.- Recruitment for new team members.- Coordination of training of these team members to achieve Support standard knowledge.- Monitor and review the TAC Support work levels, looking for ageing cases and.

Chennai Area, India

Setting and meeting performance targets for speed, efficiency and quality.Liasing with Network engineer, Network specialists, Senior specialists and principal network engineers to gather information and resolve issues.Maintaining up-to-date knowledge of industry developments and involvement in networks.Monitoring cases to minimize errors in t/s and.

Chennai Area, India

Responsible for overseeing the daily activities of teams.Ensuring that appropriate staffing levels are maintained at all times Delegating tasks, negotiating workloads and assessing staff performance.Resolving disputes between members of teams.Coordinating, attending and leading Client meetings.Communicating client requirements and delivering.