Ash Giddings Email & Phone Number

United Kingdom

Reporting to the Director of EMEA Technical Services, I assumed the role of Product Manager shortly after HelpSystems acquired Halcyon Software. I managed the product development process from concept through to release including competitive analysis, workload prioritization, product release planning, working with early adopters, developing marketing.

United Kingdom

• Core Responsibilities:
• Managed the launch plan of new products including collateral production, pricing, promotion and sales training that deliver business results.
• Competitive positioning by conducting regular in-depth market research and analysis.
• Understand the latest technology advancements and work with teams in identifying optimal opportunities and solutions.
• Ambassador and regular speaker for Halcyon Software and its solutions at international events.
• Monitor existing business metrics and create strategies and/or revenue models that ensure return on investment in order to achieve maximum business profitability.

Peterborough, United Kingdom

At Halcyon Software I headed up the Technical Support team where there are staff based in the UK, USA and Australia. In addition to the provision of technical support I was responsible for major incident handling and communicate with people of all levels up to IT Directors from a technical and pre / post sales perspective. I’m a natural communicator being.

Northampton, United Kingdom

I worked as part of a team supporting a number of clients within the Managed Services area of Getronics. Getronics were the first company in the United Kingdom to successfully market the Shared Services concept and had a number of high profile customers using the iSeries i890. My role involved 2nd and 3rd line support in a 24/7 dynamic environment.

Kettering

I had 4 members of staff reporting to me and was not only technically responsible for them but also nurtured their career development within the company. I often deputised for the Service Delivery Manager, where up to 14 members of staff reported to me for all aspects associated with the day to day running of a European Data Centre. I was particularly key.

Burton Upon Trent

Duties included the responsibility of one shift comprising of four operators supporting fourteen AS/400's & one RS/6000 over two local sites. In addition to supervising all operational work, the Shift Leader was also accountable for the overnight & weekend Helpdesk for all midrange, LAN & hardware / software issues that were encountered.Bass Brewers’.