Ashik Mohammed Email & Phone Number

United Arab Emirates

Attend client meetings and assist with determination of project requirementsPlan, organize, schedule and supervise the day to day technical support operations Ensure all customer issues and concerns are addressed in a timely manner Prioritize all Issues based on complexity and urgencyMeasure, monitor and maintain customer service and satisfactionAssign the task to the support team based on Availability and urgency and monitor the deviation through Project Management… Show more Attend client meetings and assist with determination of project requirementsPlan, organize, schedule and supervise the day to day technical support operations Ensure all customer issues and concerns are addressed in a timely manner Prioritize all Issues based on complexity and urgencyMeasure, monitor and maintain customer service and satisfactionAssign the task to the support team based on Availability and urgency and monitor the deviation through Project Management ToolParticipate in the design and development of Object Oriented software solutionsAllocating resources and prioritizing enhancements to meet strategic objectivesTrack the progress and quality of work being performed by design disciplines/tradesDevelopment in C#, Asp.net, MSSQL Server, Three Tier ArchitectureResearch related products and make necessary hardware and software recommendationsParticipate in Release and Iteration Planning meetings with engineers and usersPair with other engineers to solve complex problems Deliver the project within schedule and cost without compromising on scope and qualityGenerate Ad-Hoc Reports for the managementSupport/Training for users Show less

Bengaluru Area, India

Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Development of the projectUnit Testing of project developed