Ashish Chavan Email & Phone Number

Melbourne, Victoria, Australia

• Pre assessing Citizenship applications and transferring to decisions team.• Carrying on Exam invigilator duties at the Citizenship test room.

Melbourne, Victoria, Australia

• Managing team.• Queue Management - Monitor agent to maintain service level within target.• Complete required weekly performance reports and send to the client.• Provide training and coaching to agents.

Melbourne, Victoria, Australia

• Managing team.• Queue Management - Monitor agent to maintain service level within target.• Complete required weekly performance reports and send to the client.• Provide training and coaching to agents.• Providing support to agents who need assistance to resolve customer queries.

Melbourne, Victoria, Australia

• Working for two campaigns together.• Handling calls from customer who are using Flypay as their payment option.• Educating customers on how to redeem Flybuys points for online shopping using the digital wallet and assisting with queries related to their transactions.• As an integral part of the campaign, was also involved in training new agents.

Melbourne, Victoria, Australia

• Assisting Coles Online customers with enquiries related to their account, checkout issues, delivery updates and post delivery issues.• Process and respond to customers query and complaints via email, calls, text messages and voicemail services.• Assisting Coles stores with order cancellations, passing on Van late/ breakdown information to the admin team and communicating the same to the customers.• Ensuring the correct call flow process is followed as per the QA guidelines.

Melbourne, Victoria, Australia

• Assisting Coles Online customers with enquiries related to their account, checkout issues, delivery updates and post delivery issues.• Process and respond to customers query and complaints via email, calls, text messages and voicemail services.• Assisting Coles stores with order cancellations, passing on Van late/ breakdown information to the admin team and communicating the same to the customers.• Ensuring the correct call flow process is followed as per the QA guidelines.

Melbourne, Australia

• Handling incoming calls from people who are utilising ATO website and applications to perform tax based functions.• Dealing with accountants and people handling the taxes for business.• Providing basic IT support in accessing the sites and troubleshooting issues.

Mumbai Area, India

• Worked as a customer service agent for a telecommunication company. • Assisting customers with their billing enquiries.• Activating and deactivating optional services.• Blocking and reissuing new sim cards.• Upselling new plans and products to the customers.

Mumbai, Maharashtra, India

• Worked as a fraud analyst for Barclays credit cards UK.• Inbound customer support to confirm recent spending's on customers card.• Check if there are any unusual spending's which customer doesn't recognise.• Block and re-issue new cards.