Managed a team of 12 IT professionals, overseeing daily operations and IT Support.• Skilled in internal & External IT support and client relationship management. Overseas 3 Locations in IndiaGurgaon, Nagpur, Bengaluru.• Oversaw network setup, Incidents, and revision to enhance reliability and performance across the organization.• Deployment of network monitoring tools to proactively identify and resolving potential issues before they impacted operations.• Implemented Sophos… Show more Managed a team of 12 IT professionals, overseeing daily operations and IT Support.• Skilled in internal & External IT support and client relationship management. Overseas 3 Locations in IndiaGurgaon, Nagpur, Bengaluru.• Oversaw network setup, Incidents, and revision to enhance reliability and performance across the organization.• Deployment of network monitoring tools to proactively identify and resolving potential issues before they impacted operations.• Implemented Sophos firewall, fortifying network security and preventing unauthorized access and Quick heal Seqrite antivirus, IDS/IPS, and DLP solutions, reducing security risks and data leakage.• Managed the seamless migration of on-premises systems to Office 365, enhancing collaboration and remote work capabilities for employees. Led cloud and VDI setup, optimizing remote work capabilities and resource utilization.• Developed and executed disaster recovery and business continuity plans, minimizing downtime during critical incidents. Established data backup tools, ensuring business continuity during crises.• Conducted security internal audits to identifying vulnerabilities reducing potential breaches and ensuring compliance with standards.• Successfully led the company through an external security audit, achieving compliance with industry standards andregulations.• Managed encryption and credential policies, enhancing data protection for the company and clients.• Collaborated on procurement for cost savings via strategic vendor negotiations and consolidation.• Acted as a technical liaison between clients and internal teams, ensuring prompt issue resolution and high clientsatisfaction.• Conducted regular security training sessions with teams to increasing employee awareness and reducing potentialsecurity breaches.• Collaborated with cross-functional teams and Monthly meetings with Team Heads to identify process bottlenecks,implementing automation solutions to improved efficiency. Show less

Working in ‘Nirwana Micro Systems and handles IT Issues at 400 employees at client location Digital India, NeGD in Electronic Niketan, New Delhi as Assistant IT Manager.• Handles the team of 6 IT employees and manages the tickets accordingly and close all the tickets on daily basis.• Keeping all the servers and devices updated with the latest OS and security patches.• Manage Windows Server 2012/ 2019 with Active Directory Domain Services, Exchange Server, Print Server… Show more Working in ‘Nirwana Micro Systems and handles IT Issues at 400 employees at client location Digital India, NeGD in Electronic Niketan, New Delhi as Assistant IT Manager.• Handles the team of 6 IT employees and manages the tickets accordingly and close all the tickets on daily basis.• Keeping all the servers and devices updated with the latest OS and security patches.• Manage Windows Server 2012/ 2019 with Active Directory Domain Services, Exchange Server, Print Server andFirewall. Having knowledge of Group Policies, DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management.• Use Microsoft office 365 Emails, Groups; deploy the rules and policies as per user requirements.• IT Vendor Management and cost compression in effective manner.• Managing and monitoring company security, firewall, NVR/DVR, IP/ Wi-Fi Camera, data theft protection etc.• Handles Video Meeting with Ministry, Companies through Cisco WebEx, Zoom. Expert in conducting andmanaging Webinars and Meetings, with live streaming. Show less

• Handles the IT requirements of 110 employees at IIPA and manages IT Teams with the help of two IT Support and one IT assistant.• Manages Dell TZ300 firewall, implement network security, User policies and VPN Configuration for work from home environment.• Maintain Microsoft Active Directory Environments. Utilize Active Directory Domain Services, Users and Computers.• Deep knowledge of Networking Infrastructure (Workgroup, Domain, DNS, DHCP).• Manages Call Centre software… Show more • Handles the IT requirements of 110 employees at IIPA and manages IT Teams with the help of two IT Support and one IT assistant.• Manages Dell TZ300 firewall, implement network security, User policies and VPN Configuration for work from home environment.• Maintain Microsoft Active Directory Environments. Utilize Active Directory Domain Services, Users and Computers.• Deep knowledge of Networking Infrastructure (Workgroup, Domain, DNS, DHCP).• Manages Call Centre software through two HP Proliant servers with application software and database, Implement Inbound & Outbound calling, leads, Call priorities ,software installation on Clients ,any other requirements like jingles Updation and backup of application and database Server.• Providing employee ID’s and email’s for attendance, Call Centre logins, Outlook & Active Directory. Maintaining records, Data and Call Centre Recordings backup, IT equipment’s list, Service renewal, Vendor Liasoning and propose IT requirements.• Implemented Microsoft DHCP, DNS, Domain trust relationship, fault tolerance, file and print services, user, and group management.• Administering the installation, setup, configuration, troubleshooting of the Network issues and fulfills the hardwareand software requirements.• Handling responsibilities in maintaining the server up time as per the process and maintenance & resolution of server issues, accountable for ensuring securities of servers & portal and resolving securities issues.• Kaspersky antivirus of 100 Users and permits the use of pendrive and other security feature as per the requirements.• Work with global colleagues to provide globally consistent support for the Six different Zonal helplines and help in the configuration of Call Centre Utilities. Show less

• Working on the organization ‘IPPF South Asia and handles client company IPPF at Defense Colony, New Delhi as System Administrator.• Manage Windows Server 2003/2008 environment with other Windows administrators.• Implemented Microsoft DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management.• Maintain Microsoft Active Directory Environments. Utilize Active Directory Domain Services, Users and Computers.• Provide end users… Show more • Working on the organization ‘IPPF South Asia and handles client company IPPF at Defense Colony, New Delhi as System Administrator.• Manage Windows Server 2003/2008 environment with other Windows administrators.• Implemented Microsoft DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management.• Maintain Microsoft Active Directory Environments. Utilize Active Directory Domain Services, Users and Computers.• Provide end users with hardware and software support on time within the support SLA.• Built installed and configured servers managed them remotely for software upgrades and patches. Tested antivirus updates, OS patches in test environment before deployment.• Responsible for maintaining and updating the backup of various servers and Computers of the organization.• Prepared configuration documents for routers, switches and access points. Show less

• Working on the organization’s project ‘State Consumer Helpline Knowledge Resource Management Portal’, a portal of state consumer helpline, Sponsored by Dept. of Consumer Affairs, Govt. of India.• Responsible for maintaining and updating Website and Sql database.• Responsible for maintaining and updating the organization portal with daily news, polls, newsletters and other material on the portal, managing the source codes and making changes according to the requirements of the… Show more • Working on the organization’s project ‘State Consumer Helpline Knowledge Resource Management Portal’, a portal of state consumer helpline, Sponsored by Dept. of Consumer Affairs, Govt. of India.• Responsible for maintaining and updating Website and Sql database.• Responsible for maintaining and updating the organization portal with daily news, polls, newsletters and other material on the portal, managing the source codes and making changes according to the requirements of the organization.• Prepared configuration documents for routers, switches and access points.• Built installed and configured servers managed them remotely for software upgrades and patches. Tested antivirusupdates, OS patches in test environment before deployment.• Provide end users with hardware and software support on time within the support SLA.• Administering the installation, setup, configuration, troubleshooting and requirement of hardware and software ofthe servers and handling Network installation, network cabling, network testing and troubleshooting.• Handling responsibilities in maintaining the server up time as per the process.• Maintenance & resolution of the server issues, accountable for ensuring securities of servers & portal and resolving securities issues.• Providing training on the use of software & working of the portal to the employees of various state govt Departments.• Preparing various reports on daily, monthly & yearly basis as per the organization requirements, responsible for maintaining & keeping records & documentation related to the portal & servers Show less