Ashish Kohli Email and Phone Number
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A CX leader managed several complex reengineering and redesign of processes for optimum delivery on productivity and services. Championed initiatives for enhanced customer experience and led transition of processes from global locations. With the complete exposure on 3rd party/Captive operations to Outsourcing tactics and strategies. Led contact centers and outsourced units at scale.With 18+ years of core experience in Global Business Process Outsourcing Industry and Telecom including, Service Delivery, Sales & Solutions, Off-shoring captive and 3rd party centers, Business Continuity Planning, Digitization, Six Sigma, Lean & Process Excellence, contracts and SLAs negotiation, and Digital transformation. Diversified experience in leading transitions & Services delivery across different Products Inbound Customer Service (IT Services, IT products Voice and Alternate Channels), Telecom customer interface channels (front end and back office, call center outsourcing, retentions and relations for different US, Global businesses and Indian Telecom sector. A Deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
Vodafone Idea Limited
View- Website:
- vodafoneidea.com
- Employees:
- 9321
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Vice President - National Retail Service HeadVodafone Idea Limited Feb 2023 - PresentMumbai, Maharashtra, India
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DirectorWhirlpool Corporation Jan 2021 - Nov 2022IndiaLed several CX initiatives and process improvement . Ensured smooth operations , architecture and nurtured six sigma and lean methodologies. Driving data based decisions with qualitative analysis and benchmarking through market intelligence . Building repeatable, scalable and measurable project from scratch . -
Head Of OperationsTelstra Oct 2019 - Jan 2021Pune Area, IndiaLead cross vendor discussions to discuss and craft the final product. Develop end to end understanding of the business process and manage seamless delivery for a diversified business portfolio .Drive automation ideas & process simplification resulting in efficiencies and business impacts through portfolio analyses. Maintains a complete and thorough understanding of technical systems in a complex automated customer service center. -
Vice President - National Prepaid Service Delivery/Customer Experience Head - Vodafoneidea LtdVodafone Idea Limited Jan 2008 - Oct 2019Mumbai, Maharashtra, IndiaKey Responsibility Areas· Part of the Senior Leadership team for the circle· Handling the complete CS operations for Gujarat. Responsible for driving business through various partners spanning across locations which includes the Inbound Call centers, Documentation agencies, Outbound centers, Quality audits.· Key stakeholder for driving the Net promoter scores and getting help· Responsible for compliances for various statutory agencies as well as DoT· Envisioning and operationalizing the competition benchmarking across various operatorsKey achievement - Awarded the best CS head award - FY 13-14 at the annual management conference
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Area ManagerDell International Services Apr 2006 - Jan 2008Managing and developing large high performance teams of associates/managers. Demonstrated familiarity with general principles of workflow in an inbound call/email center, and current technologies to help manage that workflow. Setting the goals and vision for the function(s) -
Head CigBharti Airtel 2005 - 2006Drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced .Ensure that CX remains top of mind for the business unit and experience strategy relevant to the ecosystem. -
Head OperationsIbm Daksh 2003 - 2005Manage the entire upsell/cross sell cycle from lead generation to closure. Deliver tailored, inspirational and effective coaching to CCPs -
Astt. ManagerHero Ites 2001 - 2003
Ashish Kohli Skills
Ashish Kohli Education Details
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Industrial Relations And Personnel Management -
Chiranjiv Bharti School
Frequently Asked Questions about Ashish Kohli
What company does Ashish Kohli work for?
Ashish Kohli works for Vodafone Idea Limited
What is Ashish Kohli's role at the current company?
Ashish Kohli's current role is Vice President - National Retail Service Head at Vodafone Idea Limited.
What is Ashish Kohli's email address?
Ashish Kohli's email address is as****@****dea.com
What schools did Ashish Kohli attend?
Ashish Kohli attended Delhi University, Chiranjiv Bharti School.
What skills is Ashish Kohli known for?
Ashish Kohli has skills like Team Management, Vendor Management, Service Delivery, Mis, Business Development, Key Account Management, Operations Management, Talent Acquisition, Crm, Outsourcing, Pre Sales, Call Center.
Who are Ashish Kohli's colleagues?
Ashish Kohli's colleagues are Shailesh Gadkar, Abhishek Kumar, Shivraj Nandi, Hemender Singh, Pankti Mehta, Mobin Kumar, Syed Mushtaq.
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Ashish Kohli
Helping Advertisers Scale With Performance Marketing | Advance Programmatic Ad Solutions | Adtech | Mobile App Advertising | Ad Mediation Management | Ex Media.Net | Ex Games2WinMumbai Metropolitan Region -
1kone.com -
Ashish Kohli
Fintech | Customer Experience & Transition Leader | Operational Governance | Iim Indore AlumniBengaluru1aol.in -
2yahoo.co.in, verdis.ai1 +919776XXXXXX
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Ashish Kohli
Bengaluru
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