Customer Success Manager
Current• PM as focal point of contact for customers1. Develop / own the relationship with the Customer Program / Project Sponsor(s) at the project level.2. Take ownership of the project's business and technical success.• Project plan and timelines1. Devise initial project plan, monitor the execution of various activities and coordinate any change.2. Coordinate activities of project team and customer from inception through successful completion.3. Ensure tasks are constantly updated to reflect actual project status.4. Track progress and report status internally and to clients throughout the project life cycle.5. Manage project scope, schedule, status, and documentation.• Status updates and issue resolution 1. Ensure tasks are constantly updated to reflect actual project status.2. Track progress and report status internally and to clients throughout the project life cycle.3. Manage project scope, schedule, status, and documentation. • Project change control1. Identify, analyze, and respond to project risk and issue management, as they occur.2. Ensure quality and time management processes are followed by team.3. Manage changes to project scope, through a formal change management policy..• Leading Team1. Onboard team members and train on current procedures & Process in India.2. Operate regular status meetings on behalf of CS INDIA3. Point out the correct resource to process work.
