Ashish Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Responsibilities: • Develop and implement HR policies and procedures to ensure compliance with employment laws, regulations, and company standards. • Advise and guide management on HR matters, including employee relations, performance management, and disciplinary actions. • Oversee recruitment and selection processes, ensuring fair and unbiased practices. • Manage employee onboarding and offboarding processes, including orientation, training, and exit interviews. • Maintain employee records and ensure data accuracy and confidentiality.

Gurugram, Haryana, India

Coordinating with customers for all service-related activities (Contracts renewal, Engineer visit, Spare parts transfer, Defective parts return) • Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications. • Process RMA and outbound shipments for all service-related activities. • Monitor and maintain customer technical support events to determine shipment activities. • Responsible to maintain and update Equipment master data in ERP system • Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events. • Manage service contract quotations, setup bill plans, review documentation and process invoices • Excellent customer service and problem-solving skills • Proficient knowledge of SAP & CRM applications (Salesforce)

Noida, Uttar Pradesh, India

Relationship Development & Revenue: Servicing large corporate across various industries as part of the existing client servicing Acquisition : Acquiring Large corporate clients by ensuring ROI on existing investments. Maximizing sales revenue by up-selling and cross-selling solutions during the lifetime of a client. Key Accounts: Ensuring client satisfaction at all levels and providing inputs that will help enhance return on investment for our newfound clients. Ownership: Act as owner internally, and coordinate with multiple departments to resolve customer queries at all levels Liaison: Strong at follow-up and acting as a nodal point between key customers (external & internal)

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, A

Digital Marketing, Marketing, A1

Bachelor'S Degree, English Language And Literature/Letters

12Th Class, Humanities/Humanistic Studies, 83 %