Technical Analyst - 2
Current Client WebApp hosting on various platform (AWS, Azure). Proactive Monitoring alert configuration for the environment on Azure, AWS, and Logic monitor, Magento cloud. Setting up Azure/AWS cloud infrastructure and providing infra support. Utilized Cloud Watch to monitor resources such as EC2, CPU memory, Load Balancer Latency, EBS volumes; to set alarms for notification or automated actions; and to monitor logs for a better understanding and operation of the system. Deciding… Show more Client WebApp hosting on various platform (AWS, Azure). Proactive Monitoring alert configuration for the environment on Azure, AWS, and Logic monitor, Magento cloud. Setting up Azure/AWS cloud infrastructure and providing infra support. Utilized Cloud Watch to monitor resources such as EC2, CPU memory, Load Balancer Latency, EBS volumes; to set alarms for notification or automated actions; and to monitor logs for a better understanding and operation of the system. Deciding alerting criteria via continuously monitoring the environment. Providing root cause/remediation of application/ infrastructure related issue to the clients over incidents. Diving deeper on Azure and AWS to find the cause for the customer application issue. Configuring clients virtual Machine and resource tagging. Involved in maintaining the user accounts (IAM) (PIM), RDS, SQL Databases & Route 53, Azure DNS services in AWS and Azure cloud. Creating and maintaining Knowledge base to handle client related issues Via Jira Confluences. Show less