Strategy Intern
Current• Summer Internship• Boosted account openings by amplifying brand reach, customer acquisition, and credibility via strategic influencer marketing• Reduced user drop-offs and employee costs by streamlining the DIY onboarding journey via video tutorials, competitor analysis• Declined customer query rate, saved manpower and provided fast support; piloted integration of a multilingual Gen-AI chatbot• Devised actionable insights by identifying major customer pain points and gaps via thematic analysis of the voice of consumers• Strategized multiple features and programs to enhance user experience and retention; researched across competitors, industries• Improved grievance resolution time of high-value users; constructed escalation matrix; proposed KPIs; designed process flow• Developed extensive partnership proposals as part of the business strategy for strategic growth in brand value, revenue, users
