Strategy Intern
Current- Summer Internship
- Boosted account openings by amplifying brand reach, customer acquisition, and credibility via strategic influencer marketing
- Reduced user drop-offs and employee costs by streamlining the DIY onboarding journey via video tutorials, competitor analysis
- Declined customer query rate, saved manpower and provided fast support; piloted integration of a multilingual Gen-AI chatbot
- Devised actionable insights by identifying major customer pain points and gaps via thematic analysis of the voice of consumers
- Strategized multiple features and programs to enhance user experience and retention; researched across competitors, industries