Ashlee Laughlin Email & Phone Number

Albuquerque, New Mexico, United States

Gathering and documenting information from customers regarding a vehicle accident, theft, or damage from fire.Contacting insurance companies to request updates on insurance claim or to open a claim on behalf of a customer.Submitting letter of guarantee to insurance companies after reviewing the final market evaluation report.•Negotiating fair payoff on behalf of the lien holder and customer for vehicles and submitting Gap Claims for customers.•Overseeing the investigation, evaluation of coverage, liability, damages, and resolution of first- and third-party claims.•Reviewing and setting up new loss assignments in a timely manner in compliance with guidelines and best practices.•Analyzing and interpreting policy language along with specific loss facts to reach appropriate coverage decisions.•Drafting frequent and complex coverage correspondence including reservation of rights and coverage disclaimers.•Documenting and preserving all verbal and written communication in the claims system and submitting reports.•Conducting claim investigations, ordering police reports, completing ISO filings, and retaining independent adjusters.•Documenting all claim file activity appropriately and clearly including current strategy, plans of action, and exit plans.•Accurately evaluating and settling claims, recommending settlements, and seeking manager approval when appropriate.•Managing claim files pro-actively from inception to closure including investigation of coverage, liability, and damage.•Responding to inquiries from brokers/agents, insureds, claimants, attorneys, outside business partners and internal staff.•Processing total losses and disposing salvage and pursuing subrogation or contribution opportunities where they exist.•Assigning claims to attorneys, analyzing coverage issues; and preparing reservation of rights or coverage denial letters.•Preparing loss reports, leading claim roundtable discussions, and serving as a technical resource to claims specialists.

Albuquerque, New Mexico, United States

• Supporting members in financial difficulty by identifying and facilitating mutually agreeable payment arrangements.• Analyzing customer's payment history and notes from the system and clearly communicating status to the customer.• Documenting all activities according to established procedures in a clear and concise manner in computer system.• Negotiating with customers on arrangements to bring their account current and recommend appropriate solutions.• Maintaining excellent member service and satisfaction as well as handling escalated member issues as required.• Working assigned collection queues and making collection attempts following established procedures and regulations.• Submitting accounts for loan workout arrangements such as extensions, modification, forbearance, and partial payments.• Proactively identifying gaps in processes and procedures and making/implementing improvement recommendations.• Using collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at corporate objectives.• Validating data from internal and third-party systems and ensuring appropriate course of action is being pursued.

Albuquerque, New Mexico, United States

• Monitored patients, assembled patient charts, and collected information for documentation in the patient record.• Transported patients and documented actions and all care provided in the appropriate place in the patient record.• Collected and recorded vital signs, weight, and other patient data including laboratory or test results in patient record.• Assisted nurses and physicians with sterile procedures and administered oxygen under the direction of a licensed nurse.• Removed peripheral, intravenous therapy lines and performed phlebotomy as well as wound care and dressing changes.• Prepared patients for surgery, inserted and removed gastric or urethral tubes, and performed enemas and disimpactions.• Operated patient monitoring systems and performed bedside testing such as oximetry, ECG, glucometery, and urinalysis.• Assisted with activities of daily living such as feeding, bathing, and walking patients and assisted with transfers.• Communicated and processed necessary paperwork/information for patient admissions, transfers, and discharges.• Participated in nutritional well-being of patients through delivering meal trays and accurately recording consumption.• Delivered specimens to Laboratory, Microbiology, and Pathology as well as transported X-rays, blood, and equipment.• Performed basic clerical duties such as answering phones, taking messages, filing, and copying to support nursing unit.• Communicated information to nursing team that was pertinent to the end of shift summation before leaving the unit.

Albuquerque, New Mexico, United States

• Assisted with operation of specialized equipment such as rapid infusion pumps and emergency airway equipment.• Processed and assembled area anesthesia supplies and equipment including medication, intubation scopes, and devices.• Assisted anesthesia provider with the placement of invasive monitoring lines such as arterial, venous, and PA catheters.• Followed sterile techniques and universal protocols and supported delivery of anesthesia to patients during procedures.• Assisted with room preparation and facilitated turnover by removing/replacing soiled supplies along with equipment.• Provided assistance to the anesthesiologists and CRNAs during the pre-, intra-, and post-operative care of patients.• Obtained, provided, and maintained supplies and equipment for the delivery of anesthesia in all anesthetizing areas.• Conducted cleaning and replacement of supplies and equipment in proper working order between operative cases.