Ashlee Scott Email & Phone Number

- Generates hourly and daily sales reports.- Provides floor support for sales and welcome advisors.- Assists low performers with improvement tactics.- Monitors live/recorded calls for training purposes, quality and compliance.- Handles inbound sales calls for GM customers, sells OnStar services and hands free calling minutes.- Responsible for managing subscribers’ personal information and updating account information during business transactions.- Provides… Show more - Generates hourly and daily sales reports.- Provides floor support for sales and welcome advisors.- Assists low performers with improvement tactics.- Monitors live/recorded calls for training purposes, quality and compliance.- Handles inbound sales calls for GM customers, sells OnStar services and hands free calling minutes.- Responsible for managing subscribers’ personal information and updating account information during business transactions.- Provides subscribers with Onstar orientation covering the services and products the subscribers are entitled- Answers subscribers’ inquiries regarding their accounts and On Star services.- Answers billing questions and resolves billing issues for OnStar customers.- Proven success in up-selling and customer retention sales.- Adheres with current privacy and fraud protection laws. Show less

Kings Mountain, Nc

-Plays key role in training systems, on-boarding, and new hire development. Serves as the team trainer and has working partnerships with Subject Matter Experts, senior training manager, and business partners.-Serves as Learning Management System Administrator creating, modifying, and loading training materials and record keeping purposes. Designs and implements learning plans.-Facilitates training new hire training and update process update training.-Provides on the job training… Show more -Plays key role in training systems, on-boarding, and new hire development. Serves as the team trainer and has working partnerships with Subject Matter Experts, senior training manager, and business partners.-Serves as Learning Management System Administrator creating, modifying, and loading training materials and record keeping purposes. Designs and implements learning plans.-Facilitates training new hire training and update process update training.-Provides on the job training to new hires once training is completed.-Agent observes new hire performance through side by side joint listening sessions.-Builds strategic partnerships with leaderships to better understand training needs of employees.-Evaluates effectiveness of training by using knowledge checks and assessments.-Decides and acts promptly using good judgment and anticipates and removes obstacles effectively. -Makes decisions to prioritize workload. Utilizes change management processes for maintenance of training materials-Collaborates with vendor partners to align consistency of training programs.-Assists with implementation of training plans in collaboration with content experts and stakeholders.-Evaluates the effectiveness of training initiatives.CUSTOMER SERVICE -Handles inbound and outbound calls from patients, pharmacies and health care professionals regarding medications and medical conditions.-Provides answers to internal and external business partners and consumers. Provides training, mentoring and support to peers and other employees.-Participates with pilot programs to ensure effectiveness of new processes and or systems.-Completes and submits complaint, adverse reaction handling, reports and documentation.-Documents information and process interaction information contemporaneously. .-Answers customers’ inquiries promptly and completely.-Adheres to laws HIPPA and the Consumer privacy act.-Process reimbursements and product replacements for patients and pharmacist. Show less

Master Of Science (Ms), Instructional Design

Bachelor Of Science (B.S.), Organizational Communication, General

Activities and Societies: Alpha Kappa Alpha Sorority, Incorporated