Ashlee Shaw Email & Phone Number

I maintain a proven track record of success in optimizing client satisfaction and account retention. I compile insightful reports for senior management by analyzing customer feedback, resulting in increased retention of key investment accounts. My collaborative approach fosters seamless service delivery and consistent product information across all touchpoints, managing 35+ on-time technical support inquiries alongside 15-20 team members. I am adept at addressing customer concerns through root-cause analysis, enhancing end-user productivity and elevating the overall customer experience. By tracking and analyzing key account metrics, I successfully streamline communication between key clients and internal teams, driving operational improvements, cost savings, and improved profit margins.

I championed loyalty and retention roadmap initiatives, recommending personalized banking solutions that resulted in increased retention and sales. I analyzed and evaluated the impact of business initiatives to identify opportunities for boosting product adoption and customer loyalty. Through proactive communication and networking, I managed 85+ daily inquiries, fostering strong customer relationships and driving growth in account renewal revenue streams.

I excelled at implementing proactive problem resolution strategies, resulting in improved client renewal rates and enhanced customer satisfaction. I championed speedy resolutions to customer escalations by streamlining operations and optimizing product functionality, driving overall customer success. Through providing technical support and product education, I developed strong, trusted advisor relationships with customers, elevating their satisfaction throughout their entire lifecycle.

Successfully built and maintained solid customer relationships by providing top-notch multi-channel support, resulting in maximum customer satisfaction and reduced churn. By coaching clients on accessibility features and navigation, I promoted trust and transparency, fostering stronger connections. I significantly contributed to business growth and profitability by persuading customers to upgrade to higher plans, ensuring their needs were met to the fullest extent.

Education record

Education record