Ashlee Shaw

Ashlee Shaw Email and Phone Number

Strategic Customer Success Manager | Customer Service Training Expert | Client Engagement Consultant @ Voya Financial
new york, new york, united states
Ashlee Shaw's Location
Columbia, South Carolina Metropolitan Area, United States
About Ashlee Shaw

Greetings! I'm Ashlee, dedicated Customer Success Manager with over 10 years of experience, specializing in driving customer awareness, engagement, and product adoption. My passion lies in helping clients maximize the value of their solutions, ensuring their success and satisfaction.I possess an innate drive to tackle customer inquiries head-on, bridging the gap between clients and internal resources to exceed expectations. By anticipating business needs, I provide tailored solutions that truly address challenges and enhance customer experiences. My expertise extends to conducting strategic and proactive client and partner meetings, fostering strong connections that boost customer loyalty and drive revenue growth. I believe in the power of collaboration and empathy to deliver exceptional outcomes.My personality may be more observant than talkative, but when I do speak, it's with the intention of sharing knowledge that has a meaningful impact. I thrive on identifying innovative solutions that lead to continuous improvement and mutual success.

Ashlee Shaw's Current Company Details
Voya Financial

Voya Financial

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Strategic Customer Success Manager | Customer Service Training Expert | Client Engagement Consultant
new york, new york, united states
Website:
voya.com
Employees:
5593
Ashlee Shaw Work Experience Details
  • Voya Financial
    Customer Service Representative
    Voya Financial Feb 2022 - Present
    I maintain a proven track record of success in optimizing client satisfaction and account retention. I compile insightful reports for senior management by analyzing customer feedback, resulting in increased retention of key investment accounts. My collaborative approach fosters seamless service delivery and consistent product information across all touchpoints, managing 35+ on-time technical support inquiries alongside 15-20 team members. I am adept at addressing customer concerns through root-cause analysis, enhancing end-user productivity and elevating the overall customer experience. By tracking and analyzing key account metrics, I successfully streamline communication between key clients and internal teams, driving operational improvements, cost savings, and improved profit margins.
  • South Carolina State Credit Union
    Inbound Customer Service Representative
    South Carolina State Credit Union Sep 2019 - Dec 2021
    I championed loyalty and retention roadmap initiatives, recommending personalized banking solutions that resulted in increased retention and sales. I analyzed and evaluated the impact of business initiatives to identify opportunities for boosting product adoption and customer loyalty. Through proactive communication and networking, I managed 85+ daily inquiries, fostering strong customer relationships and driving growth in account renewal revenue streams.
  • Dxc Technology
    Inbound Customer Service Representative
    Dxc Technology May 2016 - Aug 2019
    I excelled at implementing proactive problem resolution strategies, resulting in improved client renewal rates and enhanced customer satisfaction. I championed speedy resolutions to customer escalations by streamlining operations and optimizing product functionality, driving overall customer success. Through providing technical support and product education, I developed strong, trusted advisor relationships with customers, elevating their satisfaction throughout their entire lifecycle.
  • Teleperformance
    Customer Service Representative
    Teleperformance Oct 2014 - May 2016
    Successfully built and maintained solid customer relationships by providing top-notch multi-channel support, resulting in maximum customer satisfaction and reduced churn. By coaching clients on accessibility features and navigation, I promoted trust and transparency, fostering stronger connections. I significantly contributed to business growth and profitability by persuading customers to upgrade to higher plans, ensuring their needs were met to the fullest extent.

Ashlee Shaw Education Details

Frequently Asked Questions about Ashlee Shaw

What company does Ashlee Shaw work for?

Ashlee Shaw works for Voya Financial

What is Ashlee Shaw's role at the current company?

Ashlee Shaw's current role is Strategic Customer Success Manager | Customer Service Training Expert | Client Engagement Consultant.

What schools did Ashlee Shaw attend?

Ashlee Shaw attended Midlands Technical College, South Carolina State University.

Who are Ashlee Shaw's colleagues?

Ashlee Shaw's colleagues are Sam Mueller, Racquel Parker, Csp-Po, Michael Seldon, Ray Brown, Guy Morris, Heather Hakizimana, Nancy Engen.

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