My main duties in the team include financial management, stakeholder management, administrative support and assisting with events. During my time with MoAD, I played vital parts in seven successful events, including four exhibition launches. Other tasks I worked on during my contract include: Event Management • Assisting with conceptualising events • Creating briefs and deadlines for external stakeholders • Creating and managing guest lists and RSVPs• Organising travel and accommodation for VIP guests Administrative Support • Invoice management and credit card reconciliation • Create a monthly and annual budget for the team • Implementing and managing online filing system • Designing assets on an as need basis• Assisting with ideas for social posts and stories • Assisting the media manager with sending our internal e-newsletter Stakeholder Management • Internal and external stakeholder management including creating a database for the team • Liaising with designers for collateral on MoAD’s new exhibitions• Organising photography and videography onsite for advertising purposes

I previously worked as an office administrator for Blackshaw Real Estate. Assisting with the management of sales, my role in administration details many important and confidential tasks as a personal assistant to the Office Manager. These tasks include: Administrative Support • Managing multiple calendars for auctions, administration, and the office executive• Maintaining confidentiality of clients personal and financial information• Processing invoices• Performing secretariat duties of writing agendas and taking minutes to facilitate meetingsOffice Management Support • Writing procedures • Managing all agent’s database Stakeholder Involvement • Client relations management • Managing contract requests by engaging with solicitors I have developed a range of useful and transferable skills because of my experience in administration at Blackshaw Real Estate. I understand the importance of managing and contributing to a high performing workplace and thrive in a fast-paced office environment.

Prior to my administrative role, I began working at Blackshaw Real Estate as a receptionist. Duties I regularly performed in this role included answering phones, mail outs, boardroom calendar organisation and handling of cash and EFT transactions. I demonstrated a high work ethic and was afforded the opportunity to handle and take responsibility of the company’s social media accounts. Using the techniques and knowledge I gained from TAFE and university studies, I was able to rapidly grow the company’s social media accounts and achieve positive outcomes for the company’s social media engagement and exposure. These results include:• 500 new and engaged followers within three months • 80% rise in post engagement with followers • 75% rise in accounts reached • 95% rise in content interactions

In October 2019 I decided to start my own business. Arts and crafts have always been a big part of my life so to be able to create, whilst also using marketing techniques I learnt in my diploma was a challenge I wanted to take on. Within two months of operating I had broken even from moneys invested to start the business. I have been able to monitor the growth clearly and efficiently using Shopify’s, and now, Wix’s website analytics tools.

As the Receptionist my duties include ensuring a high standard of customer service, cleaning and maintaining a clean office, prioritising emails and delegating emails to the correct Property Manager, manage keys in and out of the office, attend to incoming enquiries for rentals and sales, advertising properties, rental applications, booking in viewings, handling cash and EFT payments.

My position as Property Manager Assistant was similar to my role as Leasing Assistant, except I had taken on more challenges such as routine inspections, open homes, writing government documentation, maintenance and all owner/tenant correspondence. During this time I did not manage all of the above tasks solo. I would jump into whatever the three Property Managers needed to me start or complete on their behalf.

My position as Leasing Assistant entailed many different and new challenges. During this time I still maintained all my duties as a receptionist, however I also writing governmental documents and corresponding with our owners. My processes started at Applications and would end by conducting the sign up for the new tenant. I would write the lease and bond form and connect with our Trust Account Manager to ensure that all deposit money had been paid. I also connected with the external agents to ensure the entry and any cleaning and maintenance had been completed before the move in date.

After two weeks of participating in work experience with Asset Realty I was offered a full time position. I was the Professional Support Manager (receptionist) for a month at Asset Realty before progressing to the Leasing Assistant. My duties as the Professional Support Manager included: - Answering the phone.- Delegating phone calls and emails. - Filing.- Maintaining a clean office.- Making sure kitchen stock is replenished. - Photocopying documents. - Making sign up packs for tenants signing a lease.- Handling applications. - Speaking with tenants and owners. - Getting keys ready for Trades. - Preparing hand over packs. - Preparing vacate files/ folders. - Making tea and coffee for co workers. - Using google spreadsheets.- Rekeying. - Organising the external agents daily calendars.

I began working as a junior at Zarraffas Coffee, Upper Coomera at aged 14. I was shortly after given the opportunity to become a Barista in Training. After studying and a lot of practicing I sat my Zarraffas Coffee Barista exam and received high marks. I continued to work there as a Barista for a few years before moving on to a new opportunity.My duties included:All aspects of customer serviceTaking customer orders: drive thru and in storeHandling cash and EFTPOS transactionsPreparing customer food ordersPreparing a wide range of hot and cold drinksStock replenishmentBulk food preparationCleaning store, including dishes and floorsAssisting with store close