Ashleigh Gibson Email and Phone Number

I provide co-ordination and administration support to the SQA Engineer and the SQC Inspectors, in order to achieve an efficient operation of the SQA Team. I plan and manage the inspector’s diaries ensuring the necessary travel arrangements are organized. I am also the main contact for third party contractors therefore I track, plan and arrange inspections and ensure the purchase order placement is raised. I ensure traceability is of a high standard from initial inspection to receipt of goods and log all activity/inspection reports. I Issue the inspection notifications to the Project Teams and Clients. I support and liaise with multi-disciplinary teams. I co-ordinate with the training department any updates to qualifications needed and any training that is required. I also control & update the audit schedule informing staff of any overdue Audits and those that need to be conducted. On a monthly basis I provide management with the department KPI’s ensuring deadlines are met. I also provide all other administrative duties required to ensure the smooth running & control of the SQA department.

Within the Tendering Department I assisted with typing, editing and compilation of Tender Proposals to meet deadlines and client’s requirements. I also allocated project numbers to all enquiries received and set-up relevant tools needed such as Lotus Notes DB’s, Windows folders, Oasis, RMS and Sales DB. I monitored staff whereabouts and updated the Open Options system on a daily Basis and I also controlled the Tendering Departments personnel holidays updating where necessary. I provided administrative support to members of the Exec/Senior Management Team as and when needed.I was undertaking training for the Business Analyst role to cover temporarly until the role was filled. This involved the collection and maintainance of umbilical data for the Sales & Tendering Team. Within this role I was gaining knowledge and understanding of how to maintain Data held within Hermes Database System and I was also learning how to produce reports & presentations of the current market and predict prospects not only for the Sales & Tendering Team but for the company as a whole

I provided a customer focused service, dealing with all client/customer requests and deal with complaints in an efficient, sensitive manner and processed to meet the company policies.I received and processed customer telephone requests to ensure the timely and effective completion of work is in accordance with the service level specification. I was responsible for delivering the highest quality of customer experience, providing advice, guidance and information to exceed the needs of customers. I logged all calls I deatl with on an Optim database ensuring all records are accurate and up to date.

I provided a wide variety of project & administrative support to the company & staff ensuring that all appropriate documentation is obtained and processed in accordance to company and funding requirements. Duties & Responsibilities• General Office Duties – Filing, scanning, sort Mail etc.• Handle incoming calls & queries• Prepare mail merges, contracts, letters etc.• Develop & maintain company database – sharp eye to detail for data entry• Assist Finance Administrator with monthly Claims, logging and grants.

I assisted the Customer Service Administrator with Reception, telephony and administrative duties within the Advice Centre to help provide an effective Reception Service to all Clients and Enterprise Coaches. I arranged Diary appointments for clients to see an Enterprise Coach and book/set-up meeting rooms ensuring they meet customer & company requirements. Ensure all paperwork documentation is 100% accurate and manual records reconcile with company database for claim purposes.

To learn & provide a Front of house high level Customer Service to internal & external clients and colleagues. Manage a busy switchboard, ensuring all queries are dealt with, with a professional approach. Assist the Receptionist with all office tasks, room bookings and updating client records on Electoral Registers.