• Manage all administration of employee benefits.• Project manager for reward management programme.• SAP Purchase Order requisitions or authorisation.• Liaising with benefit providers and providing monthly membership updates.• Running and manipulating reports.• Attend and support relevant meetings.• Maintain all aspects of HR Services Leisure.• Organisation of Retired Employees Reunions, UKPN Carol services.• Maintain Switched On, Cycle Scheme, Superdrug and any other company schemes.• Manage relocation contract and administer all relevant benefits.• Senior support to the HR Services manager and HR Administrators. Being the first point of contract for training and support, complex queries, quality checking of work and ensuring the teams mailboxes are in line with SLA’s while checking work is distributed fairly.

• Producing HR and Business Reports• Flexible Working / Work-Life Solutions• Maternity, Paternity & Adoption• Personal Detail Changes• Subject Access Requests• Probation / Right to Work in UK reviews• Absence and Leavers• Learning for All applications• SAP Purchase Order requisitions• Employment and financial references• Driver Risk Assessments• Induction monitoring• Mail Merges• SAP data input• Input of sickness absence• Printing of holiday cards and dealing with queries• Customer queries

• Responsible for a programme of work , ensuring that all quotations & delivery timescales are met and delivered to cost and to the highest possible standards of quality and safety• Ensure an excellent level of service to all customers resulting in a high level of customer satisfaction and zero customer complaints.• Ensures work is delivered in compliance with Company procedures and to the required standards• Works with Contractors and Network Operations delivery to ensure the best utilisation of all resources and to improve customer experiences. • Supports daily planning, co-ordination and has real time responsibility for the efficient utilisation of resources. Ensures that sufficient work is available at all times.

· Resolve a range of complex customer complaints in a timely manner, providing an immediate response from a range of pre-identified solutions. And having the knowledge to answer customer queries on products available. Also to escalate issues further when necessary.· Ensure a high quality of service to all customers. Mitigating with customers and third parties to ensure our customer needs are understood and met, they're treat fairly and properly informed. This is met throughout the customer journey from the point of the customer complaint first being identified to it being fully resolved to the customers expectations.· Maintain accurate records on customer accounts of all actions taken to resolve a complaint and customer mitigation, to maintain accurate records for future reference. · Provide advice and support to my team and department members. To share and improve knowledge.· Undergo necessary training to develop knowledge and improve customer service.· Maintain local working practices, to ensure business processes are kept up to date.· I have a clear understanding of the company's polices and procedures. · Support the team manager and provide regular feedback to ensure the departmental key performance indicators are achieved and deadlines and targets are met.

· Prepare audit paperwork in accordance with standards and requirements of the company.· Assisting external auditors as required.· Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all trainees and visitors.· Answering telephone calls and referring people to other members of staff.

· Operating the till and accurately handling cash, cheques and credit/debit cards.· Ensure good customer service.· Receiving deliveries, unpacking and re-shelving or storing stock.