Coordinator - Testing & 504 ● Managed complex, district-wide testing program serving 1,300 stakeholders coordinating logistics, schedules, resources, and compliance documentation in collaboration with 50 cross-functional staff to ensure 100% compliance with federal and state law. ● Developed and maintained comprehensive tracking systems for program metrics, deadlines, and deliverables; developed multiple process improvements to ensure smooth operational flow for quarterly standardized testing administration.● Collaborated with a 4 member senior leadership team in monthly progress meetings; tracked, managed, and reported on site-wide data to develop action items. School Counselor ● Managed site-wide counseling program serving 450+ stakeholders annually; led 4 month implementation of new small group counseling initiative through full project lifecycle, from planning and stakeholder alignment to execution and evaluation. ● Developed and maintained a comprehensive documentation system for federal, state, and district legal compliance, coordinating evaluation processes and stakeholder communications.● Created and delivered annual training and training materials on standard operating procedures ● Served as key member of district-wide Equity Team in change management initiative focused on Diversity, Equity, and Inclusion (DEI) for 3 years; met monthly with 24 member team to plan and execute rollout and implementation for professional staff at 12 sites serving 10,000 learners annually. ● Led weekly Professional Learning Community meetings; developed agendas and delegated tasks to team members for data-driven short-term and long-term projects driving program improvements. ● Facilitated up to 25 annual compliance meetings between internal and external stakeholders, including related service personnel; provided all legal documentation and data points to maintain 100% legal compliance, and managed all calendaring and scheduling for meeting logistics.

● Coordinated onboarding programs for 1,000+ incoming students annually; managed stakeholder schedules, documentation, and cross-departmental communication.● Developed and implemented a process improvement in program tracking system for 10+ at-risk stakeholders per semester, achieving a 100% success rate. ● Chaired 15 member employee engagement committee; met bimonthly to examine site-wide feedback and data and develop action plans and create events to increase employee retention. ● Served as key member of the Hiring Committee and assisted in onboarding, training, and mentoring of 3 graduate level assistants annually. ● Managed 2 curricular programs annually, collaborating with faculty and staff to optimize program effectiveness for 180+ participants.

-Collaborated with school staff and teachers to identify students in need of extra support in the areas of career, academic, and social/emotional development-Facilitated academic and social skills groups to encourage classroom and interpersonal success-Aided students’ personal growth, academic success, and social development through individual counseling-Identifies and connects students whom could benefit and qualify for numerous school and state programs-Co-created, maintained, and utilized school wide data spreadsheet identifying test scores, term GPAs, learning styles, special education and ELL placements, and current course schedules-Presented course selection options to classes and small groups to assist students in registering for the upcoming

-Planned and facilitated small groups to improve social, organizational, and self-esteem groups-Measured small group success through the use of pre and post-tests-Mediated small conflict resolution groups-Collaborated with teachers to implement behavior interventions in the classroom-Assessed students in the classroom for possible learning or behavioral issues-Counseled students individually to promote social/emotional, behavioral, and academic growth-Supported teachers and staff through consultation and collaboration

● Coordinated with 10 member staff in multiple departments to resolve customer inquiries, ensure alignment with corporate SOPs, and maintain service excellence and compliance.● Managed daily operational processes while consistently having met and exceeded sales performance metrics for loans, refinancing, personal checking, and business accounts while ensuring 100% accuracy in legal paperwork and money handling.. ● Built and maintained strong client relationships through effective communication and problem solving skills.

● Coordinated day excursions locally and abroad for international tourists; liaised with third party vendors and developed itineraries for groups of up to 150 participants.● Led day and night children’s programming, planning local travel and enrichment activities.● Managed operational processes as Shift Lead for retail shop; served as keyholder, opening and closing retail location, reconciling cash and running reports on point of sale (POS) system.