Ashley Bailey Email & Phone Number

Brooklyn Ny

Manage inbound calls from members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems-Listen and obtain information from callers in a professional, systematic and organized manner-Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures-Maintain flexibility in efforts to provide quality service to members and help MTM achieve business and operational goals-Relate to a diversity of customers and requests-Recognize, handle and refer situations of an emergent nature

Greater New York City Area

Brooklyn

Recommend and help customers select styles based on their needs. -Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.-Inform customers about sales and promotions in a friendly and engaging manner.-Track down sources of special products and services to meet customers' special needs.-Train new employees on company customer service policies and service level standards.-Organize items in a visually appealing manner.-Answer incoming telephone inquiries with professional and knowledgeable responses.

Brooklyn Ny

-Train new employees on company customer service policies and service level standards.-Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.-Extend customer subscriptions, as well as offer discounts and promotions to ensure high customer retention rates.-Retrieve alternate items and sizes on request.-Work flexible schedules to accommodate changing customer levels.-Process new product and putting it on the sales floor. -Greet customers promptly and responded to questions with knowledgeable service.

Brooklyn New York

Received and processed cash and credit payments for in-store purchases.-Demonstrated that customers come first by serving them with a sense of urgency.-Shared product knowledge with customers while making personal recommendations.-Worked as a team member to provide the highest level of service to customers.-Offered Marshalls credit applications upon checkout, converting 6 out of 13 customers into card-holders per day.

Associate'S Degree, Business, Management, Marketing, And Related Support Services

High School, Business, Management, Marketing, And Related Support Services, 3.0