Ashley Cooper Email & Phone Number

Phoenix, Arizona, United States

- Monitor and manage new agency onboarding, including override agreements, contracting links, and meeting management- Resolve escalated contract issues- Maintain integrity of CRM data- Data auditing- Perform hierarchy changes and agency levels internally and per carrier- Oversight on carriers' requirements, products, and CMS rules and regulations

- Managed and administered 20+ Medicare Carrier Contracts for the Agency and 100+ Agents- For all Field and Internal Agents, I ensured Resident License Renewal Compliance and tracked annual AHIP and Carrier Certification Completion- Collaborate with Engineering to enhance secure documentation storage for certifications, writing number update automations, and reporting relevant to Contracting Statuses, Annual Certifications, and License Expirations Dates- Build and maintain external relationships with carrier contracting points of contact to include multiple uplines and individual carriers- Create Step-by-Step Guides for Carrier Certifications and Release Processes for New Hires- Manage Incoming documentation relevant to Contracting for all new Hire Agents such as Releases, AHIP Certificates of Completion and License- Support all New Hire Agents through Contracting Process, to include daily contracting meetings, twice-weekly check-ins, and any necessary meetings after New Hires Complete Training.

●Payroll to include Commission/Reimbursement/Overtime/Bonus processing● Benefits administration● Workplace compliance● State registrations● Point of contact for all HR vendor relationships and responsible for any vendor-related questions from Employees● Ownership of employee and agent onboarding and offboarding● Management of documents and communications that impact employees ● Collaboration with People Managers + Cofounders for any employeeconcerns/issues

Remote

- Managing the resident licenses of 30+ field agents- Maintaining and processing contracts for field Agents with 5 major carriers, in addition to various regional carriers- Tracking annual carrier certification training completion

Remote

Our vision is to connect people with the right health plan and maximize their benefits. We want to improve health outcomes by empowering members to take control of their healthcare. Medicare is confusing, constantly changing, and has many options. We want to make it easy.- Managing 120 Medicare Producers and 45 Final Expense Producers through the licensing and contracting process, in addition to maintaining active license status- Purchasing and recording CE courses to ensure agents stay compliant with state license requirements- Developing new processes to help with efficient onboarding for new hires- Creating automated reports which aid in the maintaining of producer licenses and renewals.- Manage business entity transition for Agency Carrier Contracts- Tracked Carrier Contracting Statuses and Guided New Hires through Contract Process from Start to Ready-to-Sell- Led remote team of 5 other Licensing and Contracting Individuals to Onboard and manage 60 downline agents across 4 downlines in addition to internal agents

Bloomington, Indiana Area

- Developing training content for new hires- Leading New Hire, Cross-Training, and Veteran trainings for client-specific and general Medicare content

Bloomington, Indiana Area

Currently training and coaching new hires agents on the sales process and client-specific product information so they are able to properly assist Medicare participants with investigating, informing, and enrolling into Medicare Advantage plans throughout the United States of America.

Tomorrowland - Disneyland Resort Anaheim, Ca

I work at the Star Tours attraction located in Tomorrowland at the Disneyland Resort in Anaheim, CA. Here, I interact with guests to ensure they are enjoying their visit and also being safe while on the ride as well as around the park.I also perform guest show operations during the parades and fireworks shows. While working these events, I am provided with ample opportunities to interact with guests and create magical moments which families will remember for years to come.

Folsom, Ca

I provided assistance to the lead day care provider at this daycare. There are over 14 children enrolled, including three infants. The ages range from six months to four years of age. Together, my employer and I taught school lessons to children, supervised their play times, provided lunches and snacks, and assisted the children in crafts.

Master'S Degree, Management

B.S. Communications, Concentration In Sales And Marketing Communications, Communication, General, 3.21 Gpa

Education record

Activities and Societies: Women's Golf Team (Fall 2010 - Fall 2012), Debate Team (Spring 2012), Radio-Television Department: Sports.

High School Degree