- Responsible for responding to unemployment claims, hearings, and state calls- Responsible for conducting detailed investigations to associate relations issues andrecommending solutions in alignment with ethics, policies, and law.- Strategize with managers in improving work relationships, resolving associateconcerns and issues, and fostering compliance with the company's policy andapplicable laws- Partner with managers to investigate, review and process designated… Show more - Responsible for responding to unemployment claims, hearings, and state calls- Responsible for conducting detailed investigations to associate relations issues andrecommending solutions in alignment with ethics, policies, and law.- Strategize with managers in improving work relationships, resolving associateconcerns and issues, and fostering compliance with the company's policy andapplicable laws- Partner with managers to investigate, review and process designated terminationsand disciplinary actions- Assisted with overseeing compliance of all Human Resource policies and proceduresin all 50 states- Reviewed and approved California Voluntary Resignations in Compliance with statelaw- Answer associate Human Resource inquiries- Assisted with creating, delivering, and processing severance agreements related toreductions in force. Show less

- Support video conferencing for multiple enterprise clients- Coordinate with Cisco clients, third party vendors, and Cisco TAC to document andreplace defective equipment- Monitor incidents on multiple platforms including Service Now, to track and addressall events relating to customer video endpoints- Act as first line of contact to client's IT support staff and for users that generateincidents relating to video conferencing- Assist with training new engineers by… Show more - Support video conferencing for multiple enterprise clients- Coordinate with Cisco clients, third party vendors, and Cisco TAC to document andreplace defective equipment- Monitor incidents on multiple platforms including Service Now, to track and addressall events relating to customer video endpoints- Act as first line of contact to client's IT support staff and for users that generateincidents relating to video conferencing- Assist with training new engineers by providing them with daily guidance andfeedback on processes and work performance Show less

- Responsible for all recruiting efforts in Austin office to find placement for skilledtradesmen- Assisted with weekly payroll process, time card entry, and posting office payroll- Maintained an everyday account of potential candidates in ICIMS, phone and inperson interviews, and full on-boarding of all new hires

- Wireless - Assisted with member's concerns and inquiries regarding wireless devicesand completed phone upgrades- Jewelry - Completed accurate daily inventory of merchandise and assistedcustomers- Cake Decorator - Ensured products were always fresh and available, decorated cake