Ashley Da Silva Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Develop and lead a team of 12 Corporate Store Leaders • Successfully meets sales budgets through consistent follow-up and communication with team. • Manages overall employee engagement through people development and accountability • Establish sales goals, tactics and coaching models to exceed all company goals• Completes consistent store visit’s to ensure store is compliant to corporate standards and expectations • Lead and facilitate Store Leader training and onboarding… Show more • Develop and lead a team of 12 Corporate Store Leaders • Successfully meets sales budgets through consistent follow-up and communication with team. • Manages overall employee engagement through people development and accountability • Establish sales goals, tactics and coaching models to exceed all company goals• Completes consistent store visit’s to ensure store is compliant to corporate standards and expectations • Lead and facilitate Store Leader training and onboarding • Responsible for recruitment and hiring of Leaders and Team Members• Dedicated to providing an exceptional client experience to reduce client churn and retention • Monitor and ensure the control of labour, inventory and supply expenses through application of all standard operating procedures • Lead and inspire a team to meet aggressive sales budgets through recognition and holding team members accountable to my high expectations• Participates in Pillar calls to drive company priorities within the given region by sharing knowledge and information with peers and leadership team• Manages budgets and results in 10+ metrics • Training and development of 100+ team members and Store Managers Show less

• Manage and motivate a team of 35 retail brand ambassadors• Lead and facilitate live or remote training sessions as required • Set field coaching plans and visit schedules to address the varied training and development need of each sales representative. • Deliver on assigned sales targets and KPI’s, maximizing potential in each retail location. • Monitor and analyze team results, report on key insights, and develop actions to address opportunities. • Interface with regional… Show more • Manage and motivate a team of 35 retail brand ambassadors• Lead and facilitate live or remote training sessions as required • Set field coaching plans and visit schedules to address the varied training and development need of each sales representative. • Deliver on assigned sales targets and KPI’s, maximizing potential in each retail location. • Monitor and analyze team results, report on key insights, and develop actions to address opportunities. • Interface with regional client and store contacts, developing strong and effective partnerships. • Apply operational best practices and compliance to standard operating procedures. • Assign ambassadors to stores, communicate schedules and store assignments, manage time off requests and back up plans in event of turnover. • Manage payroll and expense claims, approvals, investigations, processing performance bonus tracking. Show less

Downtown Toronto

• Proudly leads and develops a group of 8 Store Managers and 60 Sales Representatives • Influences a group of 25 Dealer Franchise locations, holding them accountable to Merchandising standards and Corporate Initiatives• People Development through the use of Professional Development Plans on a monthly basis to give Store Managers experience and develop specific skills• Developed a program specific to Key Holders to develop their skills to become Store Managers. • Strongly… Show more • Proudly leads and develops a group of 8 Store Managers and 60 Sales Representatives • Influences a group of 25 Dealer Franchise locations, holding them accountable to Merchandising standards and Corporate Initiatives• People Development through the use of Professional Development Plans on a monthly basis to give Store Managers experience and develop specific skills• Developed a program specific to Key Holders to develop their skills to become Store Managers. • Strongly believes in internal development and has developed 2 Key Holders into Store Manager roles• Generates Business to Business leads, creating proposals, presenting solutions, and closing the deal • Solely Restructured our Field Coach Program to better support our Dealer and Corporate Channel• Created a structured visit for the Field Coach to better build relationships with Store Managers and Dealer Principals and to drive profitability • Rolled out the Field Coach Program Nationally and continues to support and follow-up with all Field Coaches Nationally to ensure seamless execution of the program.• Year to Date achieved a 25% increase in year over year sales growth• Rigorous follow-up with Store Managers have allowed me to reduce shrink by 20% • Open Dialogue and honest feedback with teams has ensured my continued success in developing and inspiring teams to push themselves to achieve more• Achieved incremental KPI achievement through targeted action plans and consistent follow up with Store Manager teams including- Data Attach, Accessory Attach and Add-On Attach• • Drove improvements in Customer Service Standards and an upward trend line of successful Mystery Shops in both Corporate and Dealer Franchises Show less

10 Dundas St East & 207 Queen'S Quay Terminal, Toronto, On

• Dual Store Manager for two corporate locations• Successfully managing a corporate warranty centre location • Developing and coaching a team of Wind Specialists • Taking on offsite initiatives to increase store sales (i.e. EID festival, South Asian Festival, U of T event) • Responsible for payroll, scheduling, and performance management• Communicating effectively with the team and sharing knowledge and information area-wide • Accountable for cash management… Show more • Dual Store Manager for two corporate locations• Successfully managing a corporate warranty centre location • Developing and coaching a team of Wind Specialists • Taking on offsite initiatives to increase store sales (i.e. EID festival, South Asian Festival, U of T event) • Responsible for payroll, scheduling, and performance management• Communicating effectively with the team and sharing knowledge and information area-wide • Accountable for cash management • Responsible for recruiting, interviewing, and hiring • Accountable for meeting monthly KPIs and maintaining and creating new relationships with small businesses• Mentoring and training new Managers through job shadowing• Responsible for training new hire specialists before deploying them into their home stores• Encouraging and motivating a team of specialists to meet and exceed monthly goals• Consistently building relationships within the organization to benefit customer experience and business growth• Leading recruitment, hiring, and people development through monthly area management meetings with store managers• Successfully leading off site job fairs for the recruitment team to generate candidates• Participated in yearly Sales Conference presentations for Field Coach Restructure and people development. • Responsible for area hiring requisitions and following up with hiring needs of each store manager in area Show less

• Responsible for the recruiting, training and scheduling of employees• Developed a training deck for all Solo/Bell corporate stores to increase KPIs• Responsible for meeting monthly sales objectives• Maintained inventory, returns, repairs and DOAs using SAP Store• Organized off sites for potential sale opportunities (i.e. London Balloon Festival, George Brown, and University of Toronto)• Mentored colleagues in their new management roles • Developed and coached sales… Show more • Responsible for the recruiting, training and scheduling of employees• Developed a training deck for all Solo/Bell corporate stores to increase KPIs• Responsible for meeting monthly sales objectives• Maintained inventory, returns, repairs and DOAs using SAP Store• Organized off sites for potential sale opportunities (i.e. London Balloon Festival, George Brown, and University of Toronto)• Mentored colleagues in their new management roles • Developed and coached sales consultants on a weekly basis • Created a checklist to minimize call rates• Provide exceptional client experience • Initiated innovative ideas to increase productivity (i.e. create flyers, call backs, referral program, fax businesses, and post advertising on mall websites) • Cash management: deposits, till balancing, etc.• Inventory management: inventory counts, inventory differences, transfers, receiving and ordering• Merchandising store to meet company standards • Successfully managed 14 managers during DSMs vacation and for 2 months while there was no DSM in place. Show less

Pharmacy Technician/Assistant

Ontario Secondary School Diploma