Hired, trained and developed 165+ employees, including the management team. Continually maintained staffing needs.Responsible for all daily operations including guest interactions, scheduling, disciplinary action, staff and management coaching, and business relations.Accountable for budget writing and control, profit and loss, payroll and general accounting.Delegate, follow up and continually communicate with the in house team, corporate office, media outlets, vendors, Disney personnel and upper management.

Hired, trained and developed 350+ employees, including management. Worked with the General Manager to set business goals and action plans.Responsible for guest recovery, staff coaching and disciplinary action, inventory, hiring, off-boarding, labor budgeting and managing all project timelines.

Created manuals, training programs, training materials and trainer communication programs for 12 departments and 16 restaurants.Selected, coached, trained and managed the corporate training team. Managed the project timelines for 16 new restaurant openings to include: staff recruiting, interviewing and hiring, employee on-boarding, all staff orientations, group training, individual employee assessments, group testing, mock service sessions, grand opening procedures and post-opening ongoing training. Developed new systems to streamline processes in the restaurants to create an excellent guest experience and joyful work environment.

Managed all Front of House departments, conducted department meetings, scheduled 65+ employees weekly and assisted in the hiring, training and retention of the front of house team. Ensured each guest received an accurate order, clean restaurant environment, friendly staff relations and upbeat dining atmosphere. Conducted weekly inventory and ordering of all product.Controlled daily reservations, group events and group sales.