Strategic leader responsible for setting the vision for customer success and ensuring it aligns with FlyteHealth's overall objectives. I work closely with Sales to understand current and future customer expectations, align with the Product Development team to advocate for user needs, and strategize with Marketing to implement customers and reflect customer success stories. I also partner with Support to streamline issue resolution, ensuring a cohesive customer journey.

As an Implementation Manager I cultivate the client relationship in the implementation phase by setting and managing expectations. I coordinate the project timelines and budget requirements. I organize and prioritize project tasks, maintain project plans and communicate status to Engagement Managers, Senior Management and Clients as needed. Ensuring the project is completed within contractual obligations and regulatory requirements.

As an account manager I work to build relationships with my clients under the Mercer coalition by acting as the interface between the customer service teams and sales teams. I am also responsible for working with the clients to identify their needs and work out how the company can best meet those requirements, in order that the client does not decide to place business elsewhere. I engage in a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities for the clients utilization of their Pharmacy benefits. I work closely with internal departments to coordinate timely resolution of all requests clients have of Caremark. Responsible for managing the resolution and status of routine to complex client requests for the AM through effective and timely communication to ensure client expectations are met.

A board certified pharmacy technician responsible for dispensing prescription drugs and other medical devices to patients and instructing on their use. I was responsible for reviewing prescription requests with doctor's offices and insurance companies to ensure correct medications are provided and payment is received.Inventory specialist responsible for maintaining in-stock by ensuring all inventory management policies and procedures are followed. Utilized appropriate reports to maintain replenishment and keep an accurate inventory count. Pulled outdated, damaged and recalled merchandise and prepared for return. Organized the stock for the best space management and to ensure all stock was easily obtainable.

• Maintained an up-to-date billing system• Followed up with collection and allocation of payments• Carried out billing, collection and reporting activities • Monitored customer accounts, ensured customer satisfaction• Communicating with customers via phone, email, mail • Microsoft Office Excel, Microsoft Office Powerpoint, Peachtree Accounting