Ashley Hoffman Email & Phone Number

Works independently to handle several client accounts, handling work orders, billing, utilizing various third-party systems, reporting, providing necessary stakeholder training, reporting, and data analysis. Created and/or authorized protocols or practices as needed. Acquired a Kaizen award for creative enhancement for Raymond and one of their biggest clients, among other participation in Raymond Lean Management initiatives and projects. Oversees professional, talented teams that plan, organize, and carry out extremely complicated, large-scale data and reporting initiatives.• Discusses and finds solutions with senior and executive personnel both inside and outside the organization on best practices for work order administration, data analysis, asset management, and invoicing.• Offers guidance and recommendations concerning technical and/or specialized expertise to all staff members in every department. Collaborates and receives cross-training from department colleagues in close proximity.• Evaluates broad needs and designs in addition to fleet-centric strategic demands.• Provides analysis, summaries, and action plans based on the review and interpretation of extremely complicated reports and/or data. Uses data-driven facts and reasoning to apply novel ideas that have a substantial influence on critical challenges or situations.• Using data queries, data manipulation, and applications to build reporting and analytics for internal and external consumption, leads teams of highly skilled data professionals in the planning, coordinating, and/or execution of extremely complex projects or project segments. This promotes best practices throughout the organization and enhances customer satisfaction.• Evaluate and assess the current methods and procedures, make the necessary adjustments, and approve them in light of defect tracking and best practices for the future.

In this advanced role, provides continual support to customers, service technicians, service staff, service managers, and account managers. Successfully reorganized the department to maximize efficiency and time management. Answer incoming calls and emails to verify warranty eligibility on forklift equipment. Overseeing the distribution of warranty and service-related information between customers, technicians, and other departments. Participates in overall planning and policymaking to provide effective and uniform services to the customer. • Processes and assumes accountability for all vendor receivables and reconciling accounts while maintaining account recovery management.• Documents and updates all warranty procedures and policies as needed.• Process warranty service requests for eligible claims.• Streamline approaches for reviewing and processing claims.• Review and research billing questions from third-party service companies.• Created a more effective system to maximize accountability and verify and order parts.• Prepare data and reports for local management, cross-branch management, and manufacturer• Prepare job/repair quotes for local and national account customers• Create SOP’s for warranty and national accounts• Prepare monthly national account and warranty aging reports for multiple locations and branches• Work with various branches, departments, and management to ensure timely billing and proper procedures are followed for warranty and national accounts• Assist the manufacturer with streamlining other dealership practices to develop better procedures beneficial to all dealerships• Train new team members on warranty and national account procedures and billing processes• Assist team members across various departments and branches in finding immediate and long-term solutions to day-to-day problems• Extensive knowledge of Irium and SAP platforms• Extensive knowledge of third-party platforms

Maintained business operations and relationships with third-party service companies. Successfully reorganized the department to maximize efficiency and time management. Maintained fluid product orders and management to successfully meet customer deadlines.• Manage accounts receivables and payables as well as balance business checking accounts.• Manage purchasing, receiving, and shipping departments.• Prep, assemble, and inspect products before shipping.• Review and research billing questions from third-party service companies.• Manage inventory control.• Manage payments and upkeep storage unit accounts.

Master, Business Administration, 4.0

Activities and Societies: National Society of Leadership and SuccessCompetency-Based Program Graduated with distinction - 4.0 GPA

Bachelor Of Science, Management, 3.89

Graduated with honors - 3.89 GPA

Associates, Business Administration