Ashley House Email and Phone Number

• Provide customer friendly service experience with health related questions• Respond to telephone and web-based inquiries and initiate telephone follow-up• Use web-based tools to teach customers to manage health care and costs most effectively• Schedule and conduct group and individual information sessions• Provide support for special events and projects for the general public

Hospitality Coordinator and Server at Darden's flagship restaurant where my roll is to attract and retain high profile clients. Manage, and implement events according to scope, objectives, and outcomes. Provide product expertise and white glove service to clients. Facilitate end-to-end event development including collection, design, logistics, and ROI. Apply ROI metrics of satisfaction, learning, sales results, and performance. Demonstrated ability to collaborate and communicate with staff, stakeholders, and leadership. Developed innovative and creative designs to fully engage event attendees acting as a catalyst in helping clients to achieve business objectives.

As a Front desk supervisor I was responsible for managing the schedules and payroll of my subordinates. Through online surveys such as G.S.S (Guest Satisfaction Survey) and E.S.S (Event Satisfaction Survey) I would monitor guest experiences and complaints. With this information I would evaluate the data and create action plans to correct problems and service errors. Set goals and standards for my team to continue successful guest experiences as well as exceeding all expectations to the highest level. Additional responsibilities I had were blocking rooms for large groups, coordinating their arrival times and negotiating rates for certain government official groups. As well as organizing and ordering merchandise for the gift shop and concierges lounge.

Coordinated projects and events for personal and corporate clients. Responsible for end-to-end design and service flow during functions. Provided overall project/event management for Marshall Board of Directors. Organized, coordinated and implemented Kitchen/House walk and tour of local resident homes. Facilitated creative design and attendee engagement for Culinary Expo Events.

Provided customer service and operated food counters and dining rooms. Operated registers and reconciled accounts. Organized and performed “magical moments” to make guest experience more memorable. Greeted guests, assisted with check in and check out services, and provided tours