Ashley Hunter Email & Phone Number

South Burlington, Vermont, United States

South Burlington, Vt

 Manage, train and develop team members daily to assist in meeting company and employee goals.  Oversee all contract invoicing, credits, terminations and reporting for performance reviews with internal teams and external clients.  Coordinate changes to agreements which might occur during contract lifetime and provide paperwork as needed  Monitor and audit all incoming Service Level Agreements for correct pricing and proper execution.  Review and negotiate quotes from 3rd party vendors to obtain best pricing for organization and clients.  Prepare contract and revenue based reporting and disseminate to Executive Management.  Review contract profit and loss to safeguard profitability for the company and our clients.  Analyze and provide feedback and pricing for large RFP’s/Bids.  Review inquiries about terms and conditions updates and provide amendments for contract quotes as needed.  Attend client facing meetings to assist with questions on contract language, invoicing or contract change inquiries.  Member of the Solutions, Administration and Operations team to vet out new offerings and develop internal process and pricing.

South Burlington, Vt

 Interpreted management directives to define and document administrative staff processes.  Prepared reporting to assist business leaders with key decision making and strategic operational planning.  Employed proven problem-solving techniques to resolve issues quickly and effectively with both internal and external client inquires.  Review internal process and procedures to seek out ways to automate and improve.  Manage system queues and multiple email inboxes for both document and networking administrative teams to ensure that deals and tasks are moving through the system in a timely fashion.

South Burlington, Vermont

 Developed and executed administrative processes to advance project’s procedures, goals and objectives.  Coordinated and attended meetings as company’s main contact to review contractual obligations.  Approve payment on third party contract invoicing and dispute when necessary.  Negotiate contract pricing and billing with vendors as well as balance third party billing and payment history on a monthly basis for finance.  Generate daily reports for sales professionals to show account details, machine history, pricing and profit and loss.  Audit and process all billing for document and networking clients.  Assist with daily written or verbal inquiries, comments or concerns from external clients.

South Burlington, Vt

 Assisted clients with setting service appointments, special order requests, fulfilling PO’s for supplies and arranging merchandise pick-up.  Helped an average of 1,200 clients every month by approaching conversations with a positive attitude and focus on customer satisfaction.  Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive solutions.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Money handling skills. Counted and balanced cash drawers at store opening and closing, and made nightly deposits. Responsible for opening and closing store.Diamond certified, knowledgeable of characteristics of diamonds. Shipping and receiving orders and repairs from UPS and FedEx. Received in merchandise with value up to $40,000.Processed credit card approval forms for clients. Developed and maintained client relationships on a daily basis.