Provided guidance and supervision to a group of up to six employees while managing the every day work of the copy center. Also kept up with supply orders, employee schedule, and current sales and promotions.

Answered incoming calls for a variety of companies and provided quality customer service.

Process laser orders for a variety of clients using laser etching and cutting machines. Also assembled trophies and plaques.

Take payment including cash, credit, and debit Resolve customer complaints in a proactive mannerEnter transactions in the cash register and provide customers with the total bill

Ensure customer satisfaction through handling of product returns and exchanges.Maintain and manage a database of all product returns and exchanges.Adhere to and comply with corporate standards and procedures in handling returns.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Managed closing duties, including restocking items and reconciliation of the cash drawer.Increased technology repair income to become the second highest grossing store in our district.Managed monthly income budgets and created goals for our team to increase productivity and income.