A highly driven Support Desk Manager with a track record of successfully finding innovative solutions to problems and critically analysing issues while maintaining a strong customer focus. With over 18 years experience in the IT and software and possessing exposure to a wide variety of technologies, methodologies and techniques. Key areas of expertise include ◄ Leading a team ◄ Establishing processes, procedures and protocols ◄ Setting targets ◄ Ensuring customers receive a high level of technical service. Considerable success achieved assisting a business to grow by establishing a well-run and responsive support desk and approaching problems with an open mindset and innovative solutions.