Ashley Keep Email & Phone Number

Liphook, England, United Kingdom

I have been working within the Customer Service team, who serve as the first and last point of contact for over 70,000 customers. I have achieved this by:- Building and maintaining customer sentiment by offering bespoke solutions to likewise problems- Solving problems ranging from financial to sensitive concerns, whilst adhering to company procedures- Utilising and keeping a consistent brand voice whilst remaining personable and personal- Training new staff in their everyday responsibilities- Optimising workflows for the team to increase efficiency

Galaptia is a multimedia fantasy art project that has just released its first project Asyndra Isle, and is beginning development on their next. I have served as a writer and director for this project, undertaking the following tasks:- Directing a team of 15 artists, writers and designers- Developing story bibles via collaborative worldbuilding- Technical writing on project guidelines- Writing engaging fantastical articles- Designing and writing TTRPG Player Options- Editing & feedback- Gathering impressions from early readers & actioning feedback- Leading marketing

- Created musical content for 30+ private clients- Managed and maintain social media presence across multiple platforms- Developed professional tabletop RPG content featuring game design and writing

Portsmouth, England, United Kingdom

Guildford, England, United Kingdom

- Contributed to Baldur’s Gate 3 by identifying, logging and aiding in eliminating issues that would otherwise have compromised player experience and sentiment- Worked closely with developers on improving content with player-driven feedback- Collaborated with co-workers across 4 time zones in improving quality of the game

Portsmouth, England, United Kingdom

Developed audio content for 6 concurrent XR projects in an agile environment- Created an organisational structure for audio team, optimised for the delivery of successful project outcomes- Communicated with external clients- Unreal Engine audio implementation via visual programming

Waterlooville, England, United Kingdom

Ashford, England, United Kingdom

Master Of Science - Ms, Music And Sound Technology, Postgraduates Merit

For my Masters I created a project on "Developing An Interactive Multimedia Musical Project: Exploring the Intersection Between Audience.

Bachelor Of Science (Bsc), Music And Sound Technology, First