Ashley L. Email & Phone Number

Irving, Tx, Us

United States

Carrollton, Texas, United States

- Introduced processes to proactively identify potential project challenges for reporting to the executive team, reducing unexpected project issues by 15%.- Attended All-Hands meeting with executive leadership to address the state of the National Accounts Department, leading to the reorganization of 7 internal teams (4 employees each) and 2 external departments (8 employees each) to maximize efficiency and reduce project risks.- Unified a team of four in managing projects, resulting in a 15% improvement in project completion times.- Conducts research and audited finalized work orders to ensure they met compliance standards for billing.- Successfully utilizes Service Channel for reporting and data management, achieving a 98% on-time project completion rate while maintaining contractual SLA compliance.- Accurately document project workflows and best practices, creating a comprehensive knowledge base for team members to follow and streamlining project execution.- Proactively communicate daily with project stakeholders on project progress for 10+ client accounts, effectively contributing to an increase in business by 10%

- Processed purchase orders with 98% accuracy on average and a 15% increase in order processing efficiency.- Promptly and securely destroyed credit card information received from customer, to uphold compliance with PCI DSS standards and protect the customers PII.- Achieved and maintained a 95% customer satisfaction rating by resolving inquiries and requests promptly.- Collaborated with 4 different departments, leading to a 10% reduction in order processing errors.- Upheld company quality standards and guidelines, verifying compliance of purchase orders with essential prerequisites before processing, leading to a notable 5% boost in overall quality.- Conducted audits on completed purchase orders before submitting them to the warehouse for production, resulting in a 10% reduction in the number of reprocessed work orders

Dallas, Texas

- Provided exceptional customer service, resulting in a 10% increase in repeat business.- Supervised 7 Microsoft Outlook mailboxes to promptly respond to customer inquiries, confirm purchase order receipts and support sales managers.- Managed and prioritized tasks effectively, ensuring a 20% reduction in order processing time.- Identified and implemented process improvements that led to a 10% increase in efficiency.

Irving, Tx

- Achieved and maintained a 98% accuracy rate in processing prescription orders and resolving inquiries.- Ensured HIPPA compliance while communicating with customers over the phone, achieving a 99% approval rating on quality control audits.- Conducted regular analysis of customer feedback data, leading to the implementation of service improvements that resulted in a 15% increase in overall customer satisfaction.

Dallas, Tx

Irving, Tx

Validation Of Completion, Jumpstarting The Key Components Of Your Grc Program

*Governance, Risk, and Compliance (GRC):* - Learned the fundamental concept of GRC, which stands for Governance, Risk, and Compliance..

Validation Of Completion, Guidance For Maintaining Grc And Security Posture For Multi-Cloud Infrastructures

*Cloud Security Posture Management (CSPM): - Learned how to configure and manage security controls across diverse cloud environments..

Certification, Exposure Management

- Defined what exposure management was. - Described the different components of exposure management. - Explained how to operationalize.

Validation Of Completion, Cloud Grc

*Audit and Compliance Assessment: - Conducted audits of cloud service providers using GRC reports (ISO 27001, SOC reports, etc.). Ensured.

Validation Of Completion, Data Protection: Repairing Policies And Procedures

* Policy Classification: Proficient in classifying policies, procedures, and documentation, a key aspect of understanding data protection.

Validation Of Completion, Ics Standards, Regulations, And Frameworks

* ICS Cybersecurity Challenges: Gained proficiency in addressing unique cybersecurity challenges in ICS environments. Learned that ICS.

Validation Of Completion, Data Protection: Complying With Regulations, Laws, Standards And Frameworks

* Differentiate between various global privacy regulations. This skill will equip you with the ability to navigate the complexities.

Validation Of Completion, Security Risk Management In A Small To Medium Business Environment

* Identifying and Analyzing Information Security Risk: Recognizing the distinct risks facing an SMB, evaluating impacts such as financial.

Validation Of Completion, Supply Chain Risk Management (Scrm) Through Governance, Risk, And Compliance (Grc)

Skillbuilder: With the ever-growing complexity of supply chains, it’s more important than ever to keep your supply chain safe and secure.

Lab Experience: Security+ - Cryptography

I successfully completed a hands-on lab that delved into the realm of cryptography in Internet communications. This lab highlighted.

Lab Experience: Security+ - Network Security And Diagnostics

I successfully completed a hands-on lab that demonstrated the significance of a layered approach to system and infrastructure security..

Lab Experience: Security+ - Web Vulnerabilities

I successfully completed a hands-on lab that emphasized the vulnerabilities commonly found in websites and web servers. This lab covered.

Lab Experience: Security+ - Secure And Insecure Protocols

I successfully completed a hands-on lab that focused on security by design principles in software and hardware development. This lab.

Certificate Of Completion, Official Isc2 Cc Online Self-Paced Training - 1M Course

• Covered principles of information assurance, emphasizing confidentiality, integrity, and availability (CIA). Explored the importance.

Certificate Of Completion, The Definitive Grc Analyst Master Class

* Conducted an audit of NIST SP 800-53 cybersecurity controls, including interviews, document review, and system testing. * Familiar.

Certificate Of Completion, Cybersecurity Foundations Learning Path

Lab Experience: Command Line Basics - Basic Networking Utilities

I successfully completed a hands-on lab that introduced me to the most popular command-line tools for testing and troubleshooting network.

Lab Experience: Remote Access (Telnet Vs. Ssh)

I successfully completed a hands-on lab that compared two commonly used methods of remote access: telnet and Secure Shell (SSH). During.

Lab Experience: Command Line Basics - Iproute2 And Net-Tools

I successfully completed a hands-on lab that involved working with Net-Tools and IPRoute2, two essential network utilities. During this.

Certificate Of Completion, Cybersecurity Foundations Specialization

In this specialization, the learner utilized the Infosec Skills platform courses here to give a true introduction to the learner. This.

Certificate Of Completion, Ibm Cybersecurity Analyst Professional Certificate

* Developed and honed essential knowledge and skills to enter today's dynamic cybersecurity workforce through the Professional Certificate.

Certificate Of Completion, Project Management Series 48Hr Program

Executive Assistant Associate Of Applied Science, Business Office Systems And Support

Dallas College Brookhaven Campus

Software Applications Specialist, Business Office Systems And Support

Dallas College Brookhaven Campus

Office Assistant Certificate, Business-Office Technology And Support, 4.0

Dallas College Brookhaven Campus

High School Diploma

Activities and Societies: Tennis Team Captian, Student Council Member