Ashley Lance Email & Phone Number

United States

Remote

Atlanta, Georgia, United States

•Serve as a brand ambassador, representing the best interests of the company and partners.•Consistently drive, meet, and exceed success metrics, including revenue and retention through upsell and X-sell of available products and services.•Conduct business reviews of assigned Premier Agents to assess their operations as it relates to both converting connections into transactions and providing great experiences.•Regularly conduct financial analysis for Premier Agents in order to better understand client's business operations and provide ongoing feedback on strengths and opportunities.•Travel and conduct video consultations with Premier Agents to coach on lead conversion strategies, establish a relationship built on mutual trust, and drive adoption of Zillow's services.•Continuously identify and recommend areas to improve efficiency and communicate cross functionally with our internal partners, leadership teams and peers within the Premier Agents Partnerships team.•Directly impact revenue growth and responsible for the Premier Agents success.•Be a guide in local real estate trends, compliance, and activity.

Manage a portfolio of over 1000 current customers, ensuring their needs are met within a timely manner. Build and maintain long term relationships with the customers.Generate sales by upsell and cross-selling of dental software solutions.Identify opportunities to grow a customer's account. Accurately document the customers account in CRM software after each contact is made.Forecast and track all potential sales leads to closing. Create and conduct demos of new dental software, electronic services, and enhancements to existing softwares.

Diligently works to exceed the monthly metrics which include a minimum of 40 calls a day, 2.5 hours of talk time a day, and scheduling a minimum of 12 demos for the month.Return all customers phone calls and reply to all emails within one business day.Conduct reviews with assigned VIP recurring revenue customers at minimal twice a year.Input all documentation into the CRM by the end of business each day.Direct and coordinate pipeline forecasting, contracted pricing, and long-term business for the company.Work with Senior Managers of Sales to meet and exceed our sales objectives.Responsible for selling Dental Imaging Equipment, Dental Practice Management Software, and Electronic Services. Create PowerPoints of our services to present to Prospect Customers or our Clients on a Live Webinar.Ensure customer satisfaction by providing amazing customer service.

Georgia

Lithia Springs, Georgia

•Resolved customer inquiries by phone, chat or email.•Learned and utilized specific software tools and problem solving strategies to assist for customers technical support inquiries.•Ensured that the customer had the tools and knowledge they needed to complete their tax return.•Possessed basic computer skills including MS Office Suite.•Exemplified excellent analytical, problem solving and interpersonal skills.•Delivered high customer satisfaction daily.•Detail-oriented to properly document and create customer call notes in the computer system using multiple screens of data.•Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.•Managed multiple priorities within a fast paced and high volume environment.•Conversed with my QAPF via email and Adobe Chat weekly to go over my matrix and worked on exercises to increase my NPS score.•Completed the training process by passing the assessments and daily homework assignments with an 85 or higher.

Marietta, Georgia

•Attended industry-lead training for 3 months in Virginia and learned about vehicle damage caused by accidents, the weather and other natural disasters. •Provided excellent telephone customer related services.•Lead my team with the highest surveys on delivering “excellent” customer service daily.•Managed and collected customer information to resolve customer concerns. •Built credibility and rapport with my customers to ensure all of their needs are met during their claims process. •Demonstrated team management skills. •Worked on real life business projects and pilots to effective increase retention. •Aimed to be the top performer on the Adjuster Core Matrix.

Douglasville, Ga

•Recognized as one of the top sales performers in the Regional Monthly Matrix for the past 6 months. •Regional top scorer with a 97% on Skills Test.•Executed marketing strategies and meetings with major accounts and minor accounts.•Responsible for profit and expense spreadsheets, calculating depreciation and increasing profit.•Monitored the progress of performance of trainees and management as per the requirement of the organization.•Sustained a high level of customer service on a month to month basis.•Followed-up with both customers and accounts to ensure the rental process was simplified and made convenient and friendly.•Resolved any customer escalation to ensure a completely satisfied customer.•Utilized spreadsheets to track sales numbers, balances and revenues. •Collected on defaulted accounts, ensuring current customers are up to date with deposits.•Branch liaison for light the night foundation as a social responsibility to the community.

Norcross/Austell

•Handled general complaints raised•Scheduled and handled inventory•Delegated tasks to employees and making sure they are carried out accordingly•Recruited and interviewed potential employees•Ensured smooth transition of new employees in the company•Effective merchandising•Organized promotions•Ensured good team delivery of customer service•Met operational expectations•Maintained high quality standards•Motivated staff members and offering incentives when possible•Used skills to reach desired sales records and handling of the budget

Bobbcat Films

•Assisted with the pre and post-production paperwork.•Answered and direct incoming phone calls in a professional manner.•Social market the company’s show, “The Battle 2”, on various social networks.•Reviewed episodes produced of “The Battle 2” and create a time code sheet.•Organized paperwork for production binders.•Assisted office staff with various daily office duties.•Booked flights, hotels, and car rentals for president and vice president•Edit short clips of television episodes and live performances in Final Cut Pro.•Organized and kept record of all assignments and paperwork.•Greeted guests daily, always with a smile.•Created and modified blast lists utilizing the excel databases.•Made sure that craft services and office supplies are continuously restocked.•Created, maintained, and revised the inventory checklists for equipment being used by the production crew.•Created a website for Bobbcat Films.•Created and edited a video package that was shown during the Women’s Luncheon for the BronzeLens Films Festival.•Maintained paperwork on all petty cash receipts.

Avondale Estates, Ga

•Conducted video production classes to students between the ages of 14-18•Taught students terms and definitions for equipment being used•Produced, Directed, Wrote, Filmed, and Edited footage•Conducted live interviews during exclusive events•Provided administrative duties which includes creating excel databases•Participated in staff meetings

Greater Atlanta Area

•Worked as a Cashier, managing my monetary amount. •Prepared food for customers•Delivered excellent customer service and ensured complete satisfaction daily

Norcross, Ga

•Oversaw the Producers tasks and corrected any errors•Assisted with administrative duties•Collected information from cast and crew members for payroll•Created and revised crew list per production•Prepared copies of scripts for shows•Decorated and organized cast members dressing rooms •Assisted with inventory count•Searched for merchandise that was used on sets •Greeted customers in a friendly manner•Answered telephone inquiries and requests•Communicated directly with cast members pertaining to preference of payments, travel arrangements, and hotel reservations.•Provided customer with a timely accurate response, or directed the request to a Subject Matter Expert who could provide the customer with the information or services.

Greater Atlanta Area

•Supported Administrator of Operations.•Provided administrative duties, which included but not limited to creating Microsoft Office Excel database, PowerPoint, Word, Publisher, and Outlook. •Coordinated phone conferencing with Cisco system.•Received and greeted customers; answered telephone inquiries and requests; provided customers with a timely and accurate response; or directed the request to Subject Matter Experts who could provide the customer with the information or services. •Assisted with various road construction related assignments and a variety of Human Resource projects.•Created a pamphlet with guidelines/easy-to-do steps to follow for new programs.

Greater Atlanta Area

•Planned and marketed Career Services events around campus for students.•Prepared merchandise/event payments.•Provided administrative duties, which included but not limited to creating Microsoft Office Excel database, PowerPoint, and Outlook. •Prepared, sorted and distributed mail and parcels (internal and external).•Filed and made copies for GSU Career Service employees.•Greeted customers and students.

Fayetteville, Georgia

•Focused to meet and exceed monthly and quarterly sales quotas.•Utilized all relevant sales tools to drive profitable growth. •Asked appropriate questions to thoroughly understand customer needs.•Offered relevant services, solutions, and accessories so customer can make informed decision to complete their purchase. •Attended and participated in all required training and meetings.

Bachelor Of Arts (Ba), American Sign Language (Asl)

Persuing my passion to become fluent in ASL so I can assist with positive changes in the World for the death and hearing impaired.

Bachelors Of Arts, Communications/Journalism

Activities and Societies: Emerging Leaders Freshman Program, Bridges to Success Program, and Student Government Association.

High School Diploma

Activities and Societies: Broadcasting Program, SGA, Spanish Society, Cheerleader, Step Team, Tennis Team, and FBLA.