Ashley Maynard Email & Phone Number

Torrance, California

Property Management

Los Angeles, California

• Accounts Receivable• Oversees all daily font desk operations including reception, reservations, guest services.• Check in/Check out guests• Answer phones• Handle guest requests & wake up calls• Cash Handling

San Pedro, California

• Oversee all daily front desk operations including reception, reservations, guest services, bell staff, as well as acting as the only Manager on duty at Night during mid week.• Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest satisfaction to identify areas of improvement and to aid in problem resolution• Trains, motivates and supervises front desk team while ensuring productivity are maximized though optimal scheduling• Extensive knowledge of front desk, night audit, and guest services policies, procedures, and standards• Ability to multi-task in a high volume work setting with dedicated attention to detail and deadlines• Ability to handle money• CARE Committee President- Sets up and organizes events for employees, sets up sponsorships with the community, and always looking for ways to better assist the guests• Hilton Honors Manager- Trains and retrains all employees on policies and procedures for the Hilton Honor Program• Scheduling and payroll for guest services staff• Scheduling pick- ups and drop-offs for hundreds of guests to multiple cruise line such as Carnival, Princess, and Disney• Coordinated arrivals and departures of Air Tahiti Nui airlines crew members