Ashley Mitchell Email & Phone Number

Greater Chicago Area

Gather call and email volume for teams within Operations and compare to historical volume.Distribute work assignments to teams, making sure equal amount of work is assigned.Help management decide on ideal times to hold meetings and events that would require the production teams to close.Use Excel to compile data for and lead daily performance review meeting.Review work arrival patterns and use this information to make associate schedule recommendations to management.Monitor phone and email queue status and recommend staffing adjustments to meet business needs.Help other WFM staff in maintaining the workforce management system.Continuously develop knowledge of workforce management strategies and techniques through networking and membership in industry organizations.Work with business analysts to improve group performance.

Greater Chicago Area

Prospective clinical review, analysis and transparency for outpatient advanced imaging procedures such as Echocardiogram, CT, MRI, Nuclear Cardiology and PET Scans entering demographic and screening information from a requesting physician office or rendering facility via telephone into the preauthorization computer system screening preauthorization requests using approved criteria and guidelines identifying and appropriately referring cases to preauthorization nurses and physicians for clinical review providing information to referring/rendering physician offices and network imaging centers regarding program requirements maintaining current personal client files updated with the most current client fact sheets provided monitoring department voicemail and processing preauthorization requests in accordance with departmental guidelines maintaining telephone service standards in accordance with departmental goals demonstrating a working knowledge of medical terminology including spelling and context detailing oral and written communications skills required excellent computer skills, solid typing speed and accuracy and ability to navigate through systems

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartment industry.Staff, supervise, train and motivate all on-site staff in order to achieve community goals.Market community effectively to include web site updates, social media networking and conduct outreach marketing to ensure adequate traffic to establish leases to reach lease up goals.Obtain and process apartment rental applications via in person and online formats.Perform collection of move-in monies and monthly rental payments on-site.Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.Responsible for obtaining service contracts, vendor relations, process all vendor invoices and obtain certificates of insurance.Ensure lease files are complete and being executed properly with proper income documentation.Perform new unit walks and acceptances.Physically walk and inspect community on a regular basis; check on vacant units; conduct move in and move out inspections.Coordinate with maintenance and make ready staff to ensure timely turn of apartments after move-out.Conduct market surveys weekly and provide information regarding market trends.Process all invoices and security deposits as per company policy.Oversight of the community’s financials including bookkeeping functions, budgets, budget tracking and expenses.Maintain liability awareness to avoid resident conflicts and property loss.

Associate Of Arts In General Studies With A Concentration In Business

Business Administration And Management, General, 4.0

Business Administration And Management, General

High School Diploma, General Studies

Activities and Societies: Yearbook, Peer Counseling, Peer Academic Counseling, Chess Team, Poetry Club