Ashley Mitchell Email & Phone Number

Philadelphia, Pa, Us

Haddon Township, New Jersey

• Oversee day-to-day operations of the library.• Work with the Facilities Manager to keep library spaces well-maintained and welcoming.• Provide exemplary customer service and resolve staff and patron concerns.• Act as Adult Services Librarian, including programming, reference services, and collection development.• Lead the library’s Diversity & Inclusion Team.• Serve on various committees and teams, including NJLA.

Voorhees, New Jersey

• Provide reference, circulation, and readers advisory services in person, by phone, and email.• Provide exemplary customer service and resolve staff and patron concerns.• Plan and implement adult programming with special focus on the business community and diverse/marginalized populations.• Update book displays with relevant and diverse topics.• Participate in the selection and maintenance of assigned collection areas.• Assist with collection development by adding diverse… Show more • Provide reference, circulation, and readers advisory services in person, by phone, and email.• Provide exemplary customer service and resolve staff and patron concerns.• Plan and implement adult programming with special focus on the business community and diverse/marginalized populations.• Update book displays with relevant and diverse topics.• Participate in the selection and maintenance of assigned collection areas.• Assist with collection development by adding diverse titles to department book selection lists.• Act as In-Charge Person of branch (frequently) in the absence of the branch manager.• Lead the library’s Diversity & Inclusion Team.• Serve on various committees and teams, including NJLA. Show less

Voorhees, New Jersey

• Served as office manager for department. Was responsible for monitoring department workflow, assigning duties, and resolving any issues with ordering, receiving, and cataloging. • Supervised three Library Assistants – responsibilities included training, scheduling, and yearly evaluations. • Acquisitions - was responsible for ordering and receiving adult print materials – Circulating Print, Reference, Large Print, and other special collections.• Copy cataloged materials when… Show more • Served as office manager for department. Was responsible for monitoring department workflow, assigning duties, and resolving any issues with ordering, receiving, and cataloging. • Supervised three Library Assistants – responsibilities included training, scheduling, and yearly evaluations. • Acquisitions - was responsible for ordering and receiving adult print materials – Circulating Print, Reference, Large Print, and other special collections.• Copy cataloged materials when schedule permitted.• Served on various teams and committees. Show less

Voorhees, New Jersey

• Served as in-charge person in the circulation department during the evening shift and on alternating weekend shifts.• Resolved complex customer issues and concerns regarding fines, lost books, and policy disputes.• Supervised fifteen direct reports (Library Assistants and Book Monitors) – responsibilities included training, scheduling, yearly evaluations, and daily workflow monitoring.• Trained numerous volunteers, community service workers and floaters.• Frequently served on… Show more • Served as in-charge person in the circulation department during the evening shift and on alternating weekend shifts.• Resolved complex customer issues and concerns regarding fines, lost books, and policy disputes.• Supervised fifteen direct reports (Library Assistants and Book Monitors) – responsibilities included training, scheduling, yearly evaluations, and daily workflow monitoring.• Trained numerous volunteers, community service workers and floaters.• Frequently served on interview teams for various library positions. Show less

Baltimore, Maryland

• Located library materials for patrons while at the information desk and while roving.• Utilized research databases offered by BCPL to further assist patrons in finding requested information and/or materials. • Placed holds and interlibrary loan requests on materials for patrons.• Performed collection maintenance and merchandising.• Assisted patrons on the public computers with email, Microsoft Office, resumes, applications, etc.

Baltimore, Maryland

• Provided direct supervision to CA’s. Monitored CA’s daily activities as well as attendance and recorded them for statistical purposes. • Answered questions regarding shelving and circulation procedures from all staff members.• Informed CA’s and other library staff of any changes or updates by email or memos. • Resolved complex customer service issues, subdued upset patrons, negotiated fine payments.• Opened and closed branch; was usually responsible for closing branch and… Show more • Provided direct supervision to CA’s. Monitored CA’s daily activities as well as attendance and recorded them for statistical purposes. • Answered questions regarding shelving and circulation procedures from all staff members.• Informed CA’s and other library staff of any changes or updates by email or memos. • Resolved complex customer service issues, subdued upset patrons, negotiated fine payments.• Opened and closed branch; was usually responsible for closing branch and checking clean-up. Show less

Baltimore, Maryland

• Shelved and shelf-read library materials.• Provided excellent customer service at the circulation desk, trained numerous CA’s, and helped cross train librarians while on desk.• Shared innovative ideas on circulation procedures and policies, was part of a CA Team that met monthly to exchange ideas with the Circulation Assistant Supervisor and Managers.• Performed various additional duties usually assigned to full-time staff, such as reserves, magazine check-in, and processing new… Show more • Shelved and shelf-read library materials.• Provided excellent customer service at the circulation desk, trained numerous CA’s, and helped cross train librarians while on desk.• Shared innovative ideas on circulation procedures and policies, was part of a CA Team that met monthly to exchange ideas with the Circulation Assistant Supervisor and Managers.• Performed various additional duties usually assigned to full-time staff, such as reserves, magazine check-in, and processing new books. Show less

Master Of Library & Information Science - Ms/Lis, Library & Information Science/Library Management, 4.0 Gpa

Activities and Societies: Beta Phi Mu Honor Society

Bachelor Of Science - Bs, Psychology, 3.4 Gpa