Ashley Moose Email & Phone Number

Charleston, South Carolina Area

● Implement Blackbaud CRM across all verticals● Lead in-person and virtual design sessions tailored to client requirements and attendees● Conduct Business Requirements sessions to identify client requirements● Lead all non-technical points of customization efforts including writing functional specifications, QA, working with developer on best fit solution, and demoing back to client● Identify process inefficiencies and recommend workflow improvements● Ensure conversion activities align with system limitations and best practice● Implement internal processes to ensure process efficiencies● Identify additional sales opportunities to solve a client issue or enhance current functionality● Perform feasibility analysis and work with the project team to prioritize deliverables and negotiate product functionality

Processing client data files for modeling for Target Analytics services

Support specialist for Raiser's Edge and Target

Columbia, South Carolina Area

As a call center supervisor, I was responsible for overseeing a staff of +35 employees per calling sessions. This included evaluating employee performance through coaching sessions, training and discipline. I analyzed statistical data on a nightly data, including time management, funds raised, and employee performance to ensure we were on track to make our nightly and yearly goals. I implemented an extensive incentives program to improve employee moral by reaching out to local businesses in order to provide rewards to staff.