Conducted AWS Well Architected Framework reviews, validating controls against best practices and regulatory requirements | Conducted Anti Money Laundering (AML) reviews, examining flagged activity for suspicious transactions | Evaluated software submissions for cybersecurity risks in multi-national enterprise environment | Provided comprehensive Risk Assessment reports and optimized security measures | Strong background in documentation, collaboration, and training for enhanced cybersecurity.

Skilled in Advanced Troubleshooting and Repair of Consumer Electronics | Expertise in computers, laptops, tablets, and smartphones | Utilized specialized tools for efficient diagnostics and problem resolution | Provided exceptional customer service and transparent communication | Proficient in data recovery and backup procedures | Maintained accurate repair records and assisted with inventory management | Committed to ongoing training and knowledge sharing for staying up-to-date with technology advancements | Contributed to a collaborative and supportive work environment.

Collaborated with SCRUM master and program manager during sprint planning meetings, utilizing JIRA to assign tasks to a team of ten developers | Spearheaded an initiative to overhaul the UI of the primary professional development tool used by Lockheed Martin’s workforce | Developed a comprehensive understanding of Agile methodologies, program management, project management, workforce strategy, and strategic planning via direct mentorship with program manager and senior level leadership | Designed a new rotational shadowing-based intern program, which included developing program initiatives and goals, creating a program website, and developing internal communications to advertise the program

Conducting consultations with faculty interested in effectively implementing technology in their classroom and coursework | Meeting regularly with assigned faculty on a semester basis to evaluate the current use of technology in the classroom, suggest improvements, implement new tools, and rework old assignments to utilize relevant technology | Staying up to date on current practices regarding educational pedagogy and its relationship to implementing technology in the classroom

Addressed Computer & Information Science majors regarding academic concerns, reviewing class schedule and course selection, and making recommendations based on their needs by holding weekly office hours | Responsible for initiating the formal Student Grievance process as per University guidelines | Pioneered the implementation of “Transfer Tuesdays”: specific orientation events held to better acclimate transfer students | Spoke on a student and faculty panel on a weekly basis during Experience Temple Day open house events

Performed ServiceNow enhancements and upgrades alongside senior engineers | Provided phone-based and in-person support for hardware and software issues to corporate and store users, for issues such as VPN/remote access, network connectivity, IAM lockouts, and password resets | Support and troubleshoot Windows and Linux systems through remote configuration used Telnet, SSH, VNC, and Zenworks | Used AirWatch/VMWare Workspace ONE to configure, manage, and secure mobile devices issued to employees | Developed and maintained end-user and internal team guides relating to IT systems, processes, and procedures in the form of IT Support Plans for corporate and store users.

Designed a website that described the non-profit’s mission, goals, and programs | Corresponded with an off-site technical team for web design projects | Created and maintained an online store using WooCommerce

Created Augmented Reality projects using Unity | Designed, created, and maintained a database of employee information using Quickbase | Oversaw IT projects to ensure a timely completion | Screened intern applications and conducted interviews