• Execute Demand and Inventory Planning operational processes and maintain databases associated with such processes (DC Demand Adjustment requests, demand loading, various inventory measurements, etc.)• Collaborated with top stakeholders to identify and address unprecedented supply chain issues during the start of COVID-19, resulting in the development of processes to highlight deficits in inventory and take corrective action.• Utilize corporate information systems such as Trilogie, Power BI, and MS Access to develop tools and reporting to support the business• Execute projects and initiatives as assigned• Ensure an intricate understanding of impacts on related processes, including Branch, Pricing, SPC, DC, Procurement, Strategic Products Group, and Sourcing processes and responsibilities

• Submitted job contracts into Core• Executed demand add request for the entire CMRO division• Worked in tandem with procurement, SPG, and supply chain• Contacted vendors for product pricing and account information• Gathered information to add new product codes into trilogy• Gathered information to add new vendors into Ferguson's vendor database• Submitted DRRs for the sales team• Completed return credits for the entire CMRO division• Processed debit memos• Consistently followed up with internal associates on the status of their request• Processed freight claims for incorrect shipments• Managed product returns• Invoiced customers' orders for payment processing

• Direct supporter to the outside salesmen and their customers.• Order processing and tracking, MS Excel Spreadsheet management, etc. • Contact vendors for product pricing and job contracts.• Answered customers’ questions regarding products pricing and availability.• Responded to Salesmen and customer inquiries in a timely manner.• Communicated sales promotions to customers to help grow their business with the company. • Handled multiple inbound and outbound calls.