• Acted as a primary communication point for client and LSP• Created commercial invoices for out of country orders• Transacted parts into engineer’s inventory• Planning of orders/shipments• Selection of mode/carrier/service level• Management of the necessary order/components• Organization of equipment• Finalization of load plan• Monitoring of Logistics Service Provider (LSP) progress• Coordination with on-site origin and destination resources• Acting as… Show more • Acted as a primary communication point for client and LSP• Created commercial invoices for out of country orders• Transacted parts into engineer’s inventory• Planning of orders/shipments• Selection of mode/carrier/service level• Management of the necessary order/components• Organization of equipment• Finalization of load plan• Monitoring of Logistics Service Provider (LSP) progress• Coordination with on-site origin and destination resources• Acting as primary communication point for client and LSP• Processing of non-conformity reporting• Comparison of LSP charges to planned charges• Performance of all other, ad hoc, related activities Show less

• Worked cross-culturally with other countries to attend meetings by phone to give status updates• Interlock with region on order load plan and pre assess supply and prepare for capacity etc.• Drive for aging Inventory consumption to meet write-off and aged FGI target • Leverage manufacture, planning and logistics efforts to meet the service level target or customer requirements especially for big deals or urgent orders

-Daily order supply/demand analysis-Managed US order book for fulfillment/allocation-Determined validity of claims-Created RMA's and scheduled replacements-Worked with E-Project to process uploads, changes, and closures for projects-Worked with project managers to expedite shipments and obtain tracking information-Ensured the closure and revenue recognition of projects-Contacted internal partners/vendors/buyers for expedite of materials/orders-Assisted in… Show more -Daily order supply/demand analysis-Managed US order book for fulfillment/allocation-Determined validity of claims-Created RMA's and scheduled replacements-Worked with E-Project to process uploads, changes, and closures for projects-Worked with project managers to expedite shipments and obtain tracking information-Ensured the closure and revenue recognition of projects-Contacted internal partners/vendors/buyers for expedite of materials/orders-Assisted in providing operational support to sales associates and managers in their revenuegeneration activities-Responsible for controlling order book for the complete quote to invoice cycle-Handled orders and reservations; pending install control; project reporting, resolving orderscheduling issues, shipping, progress invoicing and problem resolution-Changed production and shipping schedules according to customers' requirements and project schedules Show less

-Supported the Utility Billing and Financial software-Worked with our users to resolve any issues-Utilized Salesforce software to work on tickets-Worked with SQL to make database changes as needed-Traveled to customer's sites to train on how to use our financial software

-Processed internal customer orders for mobile communication devices-Ordered and activated Blackberry devices-Provided troubleshooting services for customers and vendors.

-Utilized SAP software to review account status-Worked closely with customer and customer service representatives to resolve discrepancies-Submitted cash applications when neededReconciled accounts.